How to setup Contacts & Calendar sync using BlackBerry Link 1.1.1 for Windows

With the release of BlackBerry Link 1.1.1 for Windows, a new feature has been added that allows you to synchronize your local Microsoft Outlook contacts andor calendar data between your computer and a BlackBerry 10 device running BlackBerry 10 OS version 10.1 or later.

Note: Using a Mac? An updated version of BlackBerry Link that offers two way contact synchronization is now available. To get it, visit http://www.blackberry.com/blackberrylink

Here’s a quick overview of how to set up contacts and/or calendar synchronization as well some troubleshooting tips in case you run into some issues.

Before we begin, you’ll need to ensure you are using BlackBerry Link 1.1.1.26 or later. To get the latest version go to http://www.blackberry.com/blackberrylink.

How to set up and synchronize your contacts and/or calendar data with Microsoft Outlook

1. On your computer, open BlackBerry Link and connect your device
2. Along the bottom toolbar, click your device
3. Click the Settings  icon
4. In the Settings view, click Synchronization
5. Click Configure
6. Select the account that contains the contacts you want to sync with followed by clicking Select Account
7. Click Configure next to Contacts and/or Calendar to set up sync preferences
   • If you want to choose additional folders to sync, click the Add Folder  icon
8. Click OK
9. Click Sync Contacts/Calendar

To synchronize again in the future, when you connect your device and open BlackBerry Link an option to Sync Contacts/Calendar will appear in the device menu along the bottom toolbar.

Troubleshooting Tips

How can I turn on automatic synchronization?

To sync content automatically whenever you connect your device to your computer, complete the following steps:

1. Open BlackBerry Link and connect your device
2. Select your device along the bottom toolbar
3. Click the Settings icon in the top right corner
4. Within Synchronization settings, check the box next to Sync contact automatically when the device is connected with a USB cable

After synchronization, I can’t see my contacts and/or calendar data on my device?

Verify that your contacts and calendar sync preferences, including the option to sync automatically, are set correctly. Complete the following steps to review these settings:

1. Open BlackBerry Link and connect your device
2. Select your device along the bottom toolbar
3. Click the Settings icon in the top right corner
4. Within Synchronization settings, verify the correct account is selected
   • If an incorrect account is selected, click Reset Settings followed by selecting the correct account
5. If the correct account is selected, click Configure next to Contacts or Calendar
6. Review and verify the Folders To Sync settings are correct and point to the location of your personal data stored within Microsoft Outlook

If you are still unable to identify the correct location of your contacts and/or calendar data, please contact your administrator for additional assistance.

I can’t find my device synchronization settings in BlackBerry Link

Complete the following steps to review and customize your device synchronization settings. An important thing to keep in mind is that unless your device is connected to your computer, you will not be able to review your synchronization settings.

1. Open BlackBerry Link and connect your device
2. Select your device along the bottom toolbar
3. Click the Settings icon in the top right corner
4. Within Synchronization settings, click Configure next to Contacts or Calendar
5. Review and customize the following settings:
   • Sync direction
   • Conflict Resolution
   • Folders to Sync

How do I set up conflict resolution & prompt on deletion settings?

Conflict resolution settings can be found within your device synchronization settings that are stored in BlackBerry Link. Complete the following steps to review your conflict resolution settings:

1. Open BlackBerry Link and connect your device
2. Select your device along the bottom toolbar
3. Click the Settings icon in the top right corner
4. Within synchronizations settings, click Configure next to Contacts or Calendar
5. To get notified of deletions, check the box next to Notify me if synchronizing contact will delete content from my device or computer
6. Review and customize the following settings:
   • Sync direction
   • Conflict Resolution
   • Folders to Sync

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.