Five Tip Friday – Using the Messages app on a BlackBerry smartphone

FIVE TIP FRIDAY / 11.02.12 / tywill1

It’s Friday, which means it’s time for some tips! On deck this week: five tips when it comes to the Messages app on a BlackBerry® smartphone.

1. Manage threads using Group Email by Subject

One of the first things I do whenever I switch BlackBerry smartphones is open up the Messages app and turn on the Group Email by Subject feature. Doing this allows me to manage my inbox much easier since emails are grouped instead of being displayed as single messages. For example, instead of having to scroll down and look for the previous message in a thread, using the Group Email by Subject option allows me to open the thread and move back and forth between messages much faster!

To try out this setting on your smartphone, complete the following steps:

1. Open the Messages App
2. Press the Menu key and select “Options” followed by “Message Display and Actions”
3. Set “Display Style” to “Group by Subject”
4. Press the Menu key and select “Save”.

For more information on how to manage your inbox, make sure you review the user guide for your smartphone that can be found at

2. View or hide call logs in the Messages app

For those looking for a way to customize what type of calls appear in the Messages app, look no further! Whether it’s a case of hiding all calls or showing missed calls only, here’s what you need to know when it comes to managing call logs in the Messages app:

1. Press the Phone key
2. Press the Menu key and select “Options” followed by “Call Logs and Lists”

  • To show recent and missed calls in the Messages app, select the “All Calls” option
  • To hide call logs in the Messages app, select “None”

3. Press the Menu key and select “Save”.


Bonus: If you hide your phone call logs, to view them afterwards, open the Messages app, press the Menu key and use the “View Folders” option followed by selecting “Phone Call Logs”.

3. Learn how to Reconcile Email

When you integrate your personal email address with the BlackBerry® Internet Service, email reconciliation (if supported by your email provider) will be enabled. Email reconciliation means that when you mark a message as read or delete it on your BlackBerry smartphone, that same message will be marked as read or deleted on your email provider’s server. So if you are using Yahoo!® email, for example, when you log in using a web browser, your inbox will match your BlackBerry smartphone’s messages view.

One of my favorite tips when it comes to reconciliation is using the “Reconcile Now” option that forces email reconciliation to occur. For example, the next time you go through your inbox and mark items as read or delete emails, to reconcile these changes back to your mailbox right away, press the Menu key while viewing your Messages list and select “Reconcile Now”. In the event you don’t use this option, your device will reconcile your messages automatically when it is idle.

To help you get started with wireless email reconciliation, check out the Synchronization section of the BlackBerry Internet Service User Guide.

4. Use the Touch Screen

For those using a device that includes a touch screen, make sure you are tapping and holding on the screen while viewing messages because you’ll be able to quickly manage your messages using options that appear on the pop-up menu.

The main reason I love this feature is because it provides a quick way to find emails from a specific person. All you need to do is tap and hold a message that you received from someone recently, and when the pop-up menu appears, select Search By and “Sender, Subject or Advanced”.

5. Going on vacation? Stop forwarding work email to your smartphone

For those that have a work account setup on their smartphone that leverages a BlackBerry Enterprise Server,  you can optionally turn off email forwarding. I take advantage of this whenever I’m on vacation since its a easy way to save some battery life and allow me to focus on rest and relaxation instead of constantly checking my phone whenever I get a work email.

With that being said, to turn off email forwarding, complete the steps below:

1. Open the Messages app
2. Press the Menu key and select “Options” followed by “Email Preferences”

3. If the “Message Services” field appears, set this field to the email account you’d like to modify
4. Clear the “Send Email to Handheld” checkbox
5. Press the Menu key and select “Save”.

When you get back from your travels, to turn email forwarding on again, complete the steps above and check the box for “Send Email To Handheld” instead of clearing it.

For more information on how to manage your inbox, make sure you review the user guide for your smartphone

Got a message tip you’d like to share? Leave a comment and let us know!

About tywill1