Missing the BlackBerry Bridge Browser icon on your BlackBerry PlayBook? Find out why!

DEVICES / 04.26.12 / tywill1

I wanted to shed some light on a question I’ve been asked a few times by friends and family after upgrading to BlackBerry® Bridge™ 2.0. The question in particular: “After upgrading to BlackBerry Bridge 2.0 on my BlackBerry® smartphone, my BlackBerry® PlayBook™ tablet no longer shows the BlackBerry Bridge Browser icon. Where did it go?”

Here’s your answer:

When the BlackBerry PlayBook tablet was launched in April 2011, BlackBerry smartphone users had the ability to install BlackBerry Bridge 1.0, which allowed them to pair their smartphone and tablet together to get even more features. One of these features was the “Bridge Browser”, which allowed users to browse the web on their BlackBerry PlayBook tablet using their existing BlackBerry smartphone’s connection, if supported by their wireless service provider.

With the release of BlackBerry PlayBook OS 2.0, a new version of the BlackBerry Bridge app for BlackBerry smartphones was released as well – version 2.0. This new version offered a lot of features and functionality such as Remote Control and Presenter Mode. To learn more about the new features as well as how to set them up, check out my post BlackBerry PlayBook OS 2.0 and BlackBerry Bridge – The Perfect Pairing!

One of the biggest improvements in BlackBerry Bridge 2.0 was a more seamless integration with the BlackBerry PlayBook tablet’s native browser. The native Browser built into the BlackBerry PlayBook tablet can now fully utilize the BlackBerry Bridge connection from your BlackBerry smartphone, thus eliminating the need for a special Browser. The only time where a dedicated BlackBerry Bridge Browser icon is now added to the BlackBerry Bridge panel is when a paired smartphone is activated with a BlackBerry® Enterprise Server. This is done to ensure highest standards of security for access to corporate resources. Only the dedicated BlackBerry Bridge Browser can access your intranet via the BlackBerry smartphone connection.

For example, in the following screenshot, BlackBerry Bridge Browser is displayed since my BlackBerry smartphone is associated with my corporate BlackBerry Enterprise Server.

In case you aren’t sure, you can tell if your smartphone is associated with a BlackBerry Enterprise Server by using the following steps to access the Enterprise Activation screen. If you don’t know which type of BlackBerry® Device Software you are using, check out this post on how to identify BlackBerry Device Software versions.

BlackBerry Device Software 6.0 to 7.1

  1. From the Home Screen, select Options
  2. Select Device
  3. Select Advanced System Settings
  4. Select Enterprise Activation

BlackBerry Device Software 4.0 to 5.0

  1. From the Home Screen, select Options
  2. Select Advanced Options
  3. Select Enterprise Activation

If the BlackBerry smartphone is currently activated, the screen displays “Desktop: Activated On (DATE).”

If the BlackBerry smartphone is not currently activated, the screen displays “Not Activated”.
If you are missing the option for Enterprise Activation completely, this means that your wireless service plan does not support the user of a BlackBerry Enterprise Server, which means you are not associated with a BlackBerry Enterprise Server.

Got a question about BlackBerry PlayBook OS 2.0 or BlackBerry Bridge 2.0? Leave a comment and let me know!

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