How to copy files to, or from PRIV, DTEK50 or DTEK60 using macOS

DTEK50

Copying files to and from your device while using an Apple computer couldn’t be easier thanks to Android File Transfer.

Here’s how to do it and a few things you should know about the process.

Step 1 – Install the USB Drivers and Android File Transfer

In order access your device and media card contacts you’ll need to install BlackBerry Android Support Software which includes the required USB drivers. To download these drivers click here followed by installing them.

After the USB drivers have been installed you’ll need to install Android File Transfer as this app is used to access your device and media card contents.

Visit http://android.com/filetransfer to download it, and once installed, connect your device and proceed to step 2.

Step 2 – Connecting your device to your computer

After connecting the device, you MUST place the device into File transfer mode as well as it connects in a charging mode only by default.

To do this, swipe down from the top of your display using two fingers and tap on the notification Connecting in charging mode, followed by tapping File transfers.

usb-001a

As a result, if you have a screen lock setup on your device you must unlock it, followed by completing the steps above in order to access your device.

After selecting File transfers the Android File Transfer app should open automatically and show your device and media card contents similar to the screenshot below. At this point, to copy files to and from your device memory or media card, drag and drop as needed and when you are finished, disconnect your device.

Warning: Deleting files from your device using Android File Transfer is permanent!

Screen Shot 2016-05-26 at 7.26.12 AM

Frequently Asked Questions

Q: How can I avoid having to select File transfers mode every time I connect to my computer?

  • This setting cannot be changed, you must select File transfers every time you connect

Q: I didn’t’ have to select File transfers in the past, what changed?

  • Prior to Android 6.x this step was not required.

Q: Android File Transfer doesn’t work! Why!?

  • Verify Android File Transfer is open and, provided you are using Mac OS X 10.5 or later, restart your Mac and device followed by testing with another USB port or cable. If you are still encountering trouble give us a call! Link to call info

Q: I installed Android File Transfer and connected my device but nothing appears on my desktop?

  • Verify the device is placed into File Transfer mode. To do this, swipe down from the top of your display twice using one finger after connecting to your Mac, tap on the Connected in charging mode notification followed by tapping File transfers.

Q: I am unable to copy a file over 4GB? Why?

  • Android File Transfer does not support transferring files over 4GB.

To learn more about BlackBerry powered by Android smartphones, or troubleshoot an issue, there are several great options available to help. Visit the support site for access to product documentation, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

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