How to copy files to and from PRIV using Mac OS X

How-To

Copying files to and from PRIV while using an Apple computer couldn’t be easier thanks to Android File Transfer. Here’s how to do it and a few things you should know about the process😀

Step 1 – Install the PRIV USB drivers & Android File Transfer on your Mac

In order to access your device and media card contents you need to install the PRIV USB drivers, and Android File Transfer first.

Screen Shot 2016-05-26 at 7.23.14 AMTo download the PRIV USB drivers, click here followed by installing the drivers.

To download Android File Transfer provided by Google, go to https://www.android.com/filetransfer to download and install this free app.

Step 2 – Connect your PRIV to Mac and select File Transfer mode

Provided the PRIV USB drivers and Android File Transfer has been installed, unlock your device if it has a screen lock and connect it to your Mac. It’s important to add that in order to access your device on your Mac, if you have a password set, you need to unlock it first. This is a security precaution that prevents someone from taking your device, connecting it to their computer and accessing your personal data.

After connecting the device, you MUST place the device into File Transfer mode as well as it connects in a charging mode only by default. To do this, swipe down from the top of your display using two fingers and tap on the notification Connecting in charging mode, followed by tapping File Transfers.

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When you select File Transfer, the Android File Transfer app should open automatically on your Mac and show your device memory and media card contents. If this doesn’t open automatically, open the Android File Transfer app manually to access your device contents.

At this point, to copy files to and from your device memory or media card, drag and drop as needed. When you are finished, disconnect your device.

Screen Shot 2016-05-26 at 7.26.12 AM

Warning: Deleting files from your PRIV using Android File Transfer is permanent!

Troubleshooting

Q: Android File Transfer doesn’t work! Why!?

  • Verify Android File Transfer is open and, provided you are using Mac OS X 10.5 or later, restart your Mac and PRIV followed by testing with another USB port or cable. If you are still encountering trouble call PRIV support at 1-866-533-8067

Q: I installed Android File Transfer and connected my PRIV but nothing appears on my desktop?

  • Ensure you unlock your PRIV by entering your password, if one is set, and verify the device is placed into File Transfer mode. To do this, swipe down from the top of your display twice using one finger after connecting to your Mac, tap on the Connected in charging mode notification followed by tapping File Transfer.

Q: I am unable to copy a file over 4GB? Why?

  • Android File Transfer does not support transferring files over 4GB.

To learn about PRIV or troubleshoot an issue, there are several great options available to help. Visit http://blackberry.com/privsupport for access to product documentation, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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