How to find PRIV using Android Device Manager

How-To

It’s a situation no one wants to be in, but if you can’t find your PRIV, you will want to make sure you are familiar with Android Device Manager. This free service, which is found on PRIV by default, can help you remotely locate, secure, and erase your device in the event you’ve misplaced it.

To help prepare you in case you can’t find your PRIV here’s everything you’ll want to know!

Did you know that PRIV comes with 12 months of free, complimentary support?
Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)!

What is Android Device Manager and how do I get it?

Android Device Manager is a free service provided by Google that will allow you remotely locate, protect, and erase your device data, if needed. This app is preloaded on PRIV so all you need to do to use this service is add your Google account and verify Location access is turned on.

Signing into your Google account is typically performed during the PRIV setup process but can be completed afterwards by going to priv_ws_gear Settings > Accounts and tapping Add Account.

To verify you have Location access turned on, go to Settings > Location and ensure the switch in the top right is turned on.

Provided these two requirements have been met, you can take advantage of Android Device Manager🙂

How do I use Android Device Manager if I’ve misplaced my PRIV?

ADM_Device3If you cannot locate your device, sign in to Android Device Manager on a computer by going to to http://google.com/android/devicemanager, or open the Android Device Manager app on a friend’s device and sign in using your Android details.

If your friend has used Android Device Manager in the past, ask them to tap on their Google account after opening the app followed by tapping Guest.

After doing this, sign into Android Device Manager using your Google account and provided your PRIV still has a network connection, whether it be over the mobile network or Wi-Fi, your device location will be shown.

This is the point where we remind you to let the authorities handle retrieving a missing device if someone else has it, just to be safe. There’s a chance your phone was just found on the side of the road, but it’s still the best course of action, and the police are trained to handle this sort of situation.

You can also issue the following commands:

  • Ring – This will result in your device ringing at full volume for five minutes. To stop the ringing when you find your device, press the Power button.
  • Lock – Your current lock screen will be replaced with a password lock. You can also set a recovery message that will be shown on the lock screen, as well setting a phone number that can be called by whoever finds your device
  • Erase – This option will result in your device performing a factory reset. If your PRIV is not connected to the network when this command is issued, it will perform the factory reset as soon as it goes online. Keep in mind that using this option will also prevent you from using Android Device Manager should since the device is factory reset.

To learn more about Android Device Manager click here

ADM_Desktop

Got a question? Leave a comment and let me know!

To learn about PRIV by BlackBerry or troubleshoot an issue, there are several great options available to help. Visit http://blackberry.com/privsupport for access to product documentation, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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