Troubleshooting BlackBerry Blend

How-To

Running in to difficulty getting BlackBerry Blend to connect to your device?

Here are a few tips that might help you out!

Step 1 – Verify device & BlackBerry ID requirements

To run BlackBerry Blend you must use one of the following devices with the BlackBerry Blend app installed:

  • BlackBerry device running BlackBerry 10 OS version 10.3 or later, such as the BlackBerry Passport or the Porsche Design P’9983 smartphone from BlackBerry
  • Computer using Windows 7 and later or Mac OS X 10.7 and later
  • Tablet using Android 4.4 or later or iOS 6.0 or later
  • IPv6 networking enabled

Provided you use a supported device and operating system listed above, ensure BlackBerry Blend is installed by looking for the BlackBerry Blend icon.

BlendIcon

If you can’t find the icon, click one of the following links depending on the type of device you are using to install the BlackBerry Blend app on your device:

Note: BlackBerry 10 OS 10.3 upgrades for BlackBerry 10 devices including the Q5, Q10, Z3, Z10, Z30, are expected in the coming months.

To use BlackBerry Blend you must sign in using the same BlackBerry ID you used on the device you also want to access. To check which BlackBerry ID you are using on your device, go to Settings followed by BlackBerry ID. Can’t remember your BlackBerry ID password, check out KB36188 – How to reset the BlackBerry ID account used with BlackBerry World and BlackBerry smartphones

Step 2 – Verify your connectivity & device settings

BlackBerry Blend offers several methods to connect to your device, Wi-Fi, mobile network, or USB connection.

If you use BlackBerry 10, make sure Allow Connections is turned on. To check, go to Settings on your smartphone followed by Device Connections. Within this screen make sure Allow Connections is set to On.

Troubleshooting Wi-Fi connectivity

If you encounter trouble connecting BlackBerry Blend to your device over a Wi-Fi connection, make sure your network environment supports IPv6 traffic. For assistance, review the documentation that came with your wireless router or contact your network administrator. I also recommend reviewing the documentation that came with any anti-virus software running on your computer because it might block IPv6 traffic.

For additional Wi-Fi troubleshooting tips, you can reference the Help app if you use a BlackBerry 10 smartphone, or the support content that came with your tablet.

Troubleshooting USB connectivity

If possible, try using a different USB cable to ensure you are not plugged into a USB Hub or docking station. If you use a laptop, verify your operating system power settings have not disabled your USB ports if you run only on battery power.

Troubleshooting mobile network connectivity

Make sure your device can browse the web successfully while only connected to the mobile network. Also, if you use a BlackBerry 10 smartphone, make sure the BlackBerry logo appears in the upper-right corner where your wireless connection details appear as per the following screenshot. This icon indicates that your device is connected to the BlackBerry Infrastructure.

BBIcon

If you do not see the icon circled above on your device, try registering your BlackBerry 10 smartphone with the wireless network using the following steps:

  1. Swipe down from the top of the screen to pull down the quick-access menu
  2. Tap Settings followed by About
  3. Tap the Category drop-down list
  4. Tap Network from the drop-down list
  5. Tap the three dot icon in the lower-right corner
  6. Tap Register BlackBerry

If you use BlackBerry 10, make sure that Use Mobile Network is turned on. To check, tap Settings on your smartphone followed by Device Connections, and then verify that Use Mobile Network is set to On.

If this setting is already turned on but you cannot connect, set Allow Connections to Off, and then set it back to On. Then attempt to connect to your smartphone or tablet using BlackBerry Blend.

Step 3 – Use self-service support options

If you still encounter issues using BlackBerry Blend take advantage of the following self-service options:

Got a question? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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