How to reset your BlackBerry ID password

How-To

Looking to reset your BlackBerry ID password?

If so, follow the steps below to set a new password in a matter of minutes.

How to reset your BlackBerry ID password using a BlackBerry 10 device

  1. Swipe down from the top of screen and tap Settings
  2. Tap BlackBerry ID followed by Change Password
  3. Tap Forgot password?
  4. When prompted, enter the answer to the security question. Instructions to reset your BlackBerry ID password will be sent to your BlackBerry ID email address
  5. Open the email titled ‘How to change your BlackBerry ID password’ and tap ‘Change your BlackBerry® ID password
  6. Enter your new password in the New Password and Confirm Password fields
  7. When finished, tap Submit
  8. You have successfully updated your BlackBerry ID password

How to reset your BlackBerry ID password using a computer or smartphone browser

If you are using a BlackBerry 7.1 device or earlier, you will need to use the browser on your computer or smartphone in order to reset your BlackBerry ID. This is a result of a security precaution that prevents the password recovery email from being sent to the device.

  1. Browse to https://blackberryid.blackberry.com/bbid/recoverpassword/ using your computer or smartphone browser
  2. Enter your BlackBerry ID username and complete the CAPTCHA™ characters
    • Note: Your username is the email address used to access your BlackBerry ID
  3. A confirmation page will appear stating ‘A request to reset your password has been submitted
  4. Sign in to this email account using a browser on your computer or smartphone
  5. Look for the BlackBerry ID password reset email, the sender will appear as bbidpw-donotreply@blackberry.com
    • Note: Don’t forget to check your spam/junk folder!
  6. In the body of the email, click ‘Change your BlackBerry® ID password
  7. Enter your new password in the New Password and Confirm Password fields
    • Note: Answering a recovery question is only required if the BlackBerry ID account is not confirmed. For assistance confirming your BlackBerry ID email address, check out KB34137
  8. When finished, tap Submit
  9. You have successfully updated your BlackBerry ID password

Do you have a question about using a Blackberry ID? Leave a comment to let us know!

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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