Inside BlackBerry Help Blog

Finding and protecting a lost BlackBerry 10 device

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BlackBerry Protect includes features that can help you find your BlackBerry 10 device as well as protect your device’s data if your suspect that your device has been lost or stolen.

For example, I couldn’t find my device yesterday so to find it, all I had to do was login to the BlackBerry Protect website located at using my BlackBerry ID credentials and I was able to view my device’s location on a map.

After driving over to my friend’s house I still couldn’t find my device, so I logged into BlackBerry Protect website again and was able to make my device play a loud sound for a minute at which point I found it between the couch cushions. This is a great example of why I love BlackBerry Protect because it saved me time and money!

Tip: Using BlackBerry 7.1 or earlier? You can use BlackBerry Protect as well! To learn more, check out our post, 5 reasons why you should use BlackBerry Protect.

With that being said, complete the steps below to turn on BlackBerry Protect on your BlackBerry 10 device:

  1. On your home screen, swipe down from the top of the screen
  2. Tap Settings followed by BlackBerry Protect
  3. Set the BlackBerry Protect switch to On

After doing this, you will have the ability to use the following options when visiting the BlackBerry Protect website:

Enabling Location Settings

As mentioned earlier, BlackBerry Protect can help you locate your device on a map in the event you can’t find it. In order to use this feature, you will need to ensure Location Services are turned on. To do this, while viewing the BlackBerry Protect settings screen, tap Location Services and set the Location Services switch to On. After doing this, the next time you log into the BlackBerry Protect website you’ll have the option to locate your smartphone.

Troubleshooting Tips

I can’t locate my BlackBerry device using BlackBerry Protect:

I can’t remember my BlackBerry ID password:

I signed into BlackBerry Protect but can’t see my device:

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.