How to reset your BlackBerry ID password

How-To

[ YouTube link for mobile viewing ]

Some useful information you should know is what to do in the event that you forget your BlackBerry® ID password. There are two options, and it depends on if you are using a BlackBerry® smartphone or a BlackBerry® PlayBook™ tablet. I’ve broken the post into two sections; the first is for BlackBerry smartphone users and the second section is for those that are using a BlackBerry PlayBook tablet.

How to recover a BlackBerry ID using a BlackBerry smartphone

Something important to keep in mind when recovering a BlackBerry ID password is that you will need to use the BlackBerry Browser on your device or a web browser in order to complete the process. This is a result of a security precaution that prevents the password recovery email from being sent to the device. To recover your BlackBerry ID password, use the BlackBerry smartphone browser or a computer to follow these steps:

1. Navigate to the BlackBerry ID password recovery page
2. Enter the email address that you used to register your BlackBerry ID and fill out the CAPTCHA characters
3. A confirmation page will appear stating “A request to reset your password has been submitted”
4. Open the mailbox for your email address on the computer or by logging into the mailbox\webmail using the BlackBerry Browser and click on the BlackBerry ID password reset email (it can be identified by the sender: bbidpw-donotreply@blackberry.com)

  • Note: Don’t forget to check your spam/junk folder in the event that you do not see this email in your inbox.

5. In the body of the email, click the link after the heading “To change your BlackBerry ID password, simply visit”
6. The link will open a new page in your web browser, enter your new BlackBerry ID password in both fields and click Submit
7. You have successfully recovered your BlackBerry ID password!

How to recover a BlackBerry ID using a BlackBerry PlayBook tablet

To recover your BlackBerry ID password using a BlackBerry PlayBook tablet, follow the steps below. Something to keep in mind is that you may be asked for the answer to the security question that you created during the initial setup of your BlackBerry ID.

1. On your BlackBerry PlayBook tablet, open “Options” by taping the gear in the top right corner of the Home Screen
2. From the menu on the left tap “BlackBerry ID”
3. Tap the Pencil icon to the right of “Change Password”
4. Tap “Forgot password?”
5. Enter your password recovery question which you created when the BBID was initially set up and tap “Ok”

6. Open “Messages” on your BlackBerry PlayBook tablet or log into your mailbox/webmail using the BlackBerry PlayBook tablet browser and select the email from bbidpw-donotreply@blackberry.com
7. In the body of the email, click the link after the heading “To change your BlackBerry ID password, simply visit”
8. The link will open the web browser on the device, enter the new password in both fields and tap “Submit”.

That’s all there is to it!

Have a question or comment about resetting your BlackBerry ID password? Leave a comment below!

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  • http://helpblog.blackberry.com/2012/07/playbook-101-app-world-part-2/ BlackBerry PlayBook 101: Getting Started with BlackBerry App World, Part 2 | Inside BlackBerry Help Blog

    […] How to reset your BlackBerry ID password […]

  • http://helpblog.blackberry.com/2012/08/set-up-new-blackberry/ Five Tip Friday – Setting up a new BlackBerry smartphone | Inside BlackBerry Help Blog

    […] If you have an existing BlackBerry ID but have forgotten the password, check out our blog post on how to reset your BlackBerry ID password. […]

  • http://helpblog.blackberry.com/2012/08/securing-personal-info-tips/ Five Tip Friday – Securing personal information on a BlackBerry smartphone | Inside BlackBerry Help Blog

    […] To get started with BlackBerry Wallet, check out the BlackBerry Wallet user guide to learn more. Something to keep in mind is that a BlackBerry® ID is required to use the app. Having trouble remembering you BlackBerry ID password? Check out my blog post on how to reset your BlackBerry ID password. […]

  • http://helpblog.blackberry.com/2012/09/playbook-questions/ Five Answer Friday – Five commonly-asked BlackBerry PlayBook questions | Inside BlackBerry Help Blog

    […] If you have any questions about a BlackBerry ID, I recommend checking out Ty’s post BlackBerry ID – Common Questions — and should you ever forget your BlackBerry ID password, don’t fret; we’ve got you covered with our post on how to reset your BlackBerry ID password. […]

  • http://helpblog.blackberry.com/2012/09/blackberry-news-app/ Stay in the know with the BlackBerry News app for BlackBerry smartphones | Inside BlackBerry Help Blog

    […] When you first launch BlackBerry News after installation, you will be prompted to enter your BlackBerry® ID. We’ve often talked about BlackBerry ID here on the Inside BlackBerry Help Blog; if you don’t have one, then you can get one at the BlackBerry ID Signup page. If you have one but can’t remember the password, check out our blog post on how to reset your BlackBerry ID password. […]

  • http://helpblog.blackberry.com/2013/01/bbm-7-voice-chat/ How to Use BBM 7.0 Voice to Voice Chat | Inside BlackBerry Help Blog

    […] to log in to your BlackBerry ID because you’ve forgotten your password, check out our post on how to reset your BlackBerry ID password before upgrading to BBM 7.0. Provided you can log into your BlackBerry ID and are using a […]

  • http://helpblog.blackberry.com/2013/01/set-up-blackberry-z10/ How to set up a BlackBerry Z10 smartphone | Inside BlackBerry Help Blog

    […] The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, visit http://www.blackberry.com/blackberryid on your computer. If you can’t remember your BlackBerry ID password, check out our blog post on how to reset your BlackBerry ID password. […]

  • http://helpblog.blackberry.com/2013/05/how-to-set-up-a-blackberry-q10-smartphone/ How to set up a BlackBerry Q10 smartphone | Inside BlackBerry Help Blog

    […] To finish setting up your new BlackBerry, you will be prompted to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, visit http://www.blackberry.com/blackberryid on your computer. If you can’t remember your BlackBerry ID password, check out our blog post on resetting your BlackBerry ID password. […]

  • http://blackberryexclusive.com/how-to-set-up-a-blackberry-q10-smartphone/ How to set up a BlackBerry Q10 smartphone | BlackBerryExclusive.com

    […] To finish setting up your new BlackBerry, you will be prompted to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, visit http://www.blackberry.com/blackberryid on your computer. If you can’t remember your BlackBerry ID password, check out our blog post on resetting your BlackBerry ID password. […]

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    I am grateful to you for the instructions which were ‘super-helpful’ to me. I was able to solve the ‘huge’ problem brought about by my BB ID’s password which I forgot long ago. Now I can access my device with ease. THANKS ALOT

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    I just can’t reset my blackberry I’d password when I try to open the link that was sent to me it doesn’t give me a chance to put my info it keeps on loading the pages non stop. Wat must I do

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    Hi, forgot my recovery question password how can I reset this? Please help!
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  • drew

    Thanks for this – what if you have a password recovery question in place and have forgotten the answer to that?

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