BlackBerry ID – Common Questions

How-To

BlackBerry ID

BlackBerry® ID is a single sign-on identity service that gives customers convenient access to multiple BlackBerry® products, services and applications. With BlackBerry ID, there’s only one login and password to remember.

If you use BlackBerry App World™, you are most likely familiar with BlackBerry ID. BlackBerry® Protect™ and BlackBerry® News – both of which can be found in BlackBerry® Beta Zone – also use BlackBerry ID, so today I’d like to take a moment and go over some questions I’ve seen people ask about BlackBerry ID since it is starting to appear in more applications and services.

What applications can I use my BlackBerry ID with?

As of May 2011, BlackBerry App World, BlackBerry Protect and BlackBerry News are the only applications that currently support BlackBerry ID. When a new BlackBerry ID-enabled application or service is released in the future, you’ll be able to log in right away. A BlackBerry ID is also required during the setup process if you purchased a BlackBerry® PlayBook™ tablet.

A great example of this is BlackBerry App World on the BlackBerry PlayBook tablet, which requires you to enter your BlackBerry ID in order to download and purchase apps. If you already have a BlackBerry ID and have previously saved your payment information to your BlackBerry App World account, you’ll be able to log in to BlackBerry App World and purchase games and applications without having to enter your payment information all over again – pretty convenient!

For information on how to setup your BlackBerry ID payment options, click here for an overview of how to set up and change payment options. If you don’t have a BlackBerry ID, you can sign up for one right now. ;)

Can I use my BlackBerry ID with different BlackBerry smartphones?

Absolutely! One of the features offered by BlackBerry ID is the ability to use it on a different BlackBerry smartphone. For example, let’s say you purchase a new BlackBerry smartphone – in order to transfer settings from BlackBerry App World and BlackBerry Protect, all you need to do is log in to these applications on your new device using your BlackBerry ID. You’ll then be asked if you want to transfer your data and/or settings to your new BlackBerry smartphone, making switching BlackBerry smartphones really easy!

To learn more about this feature, review the user guide for the BlackBerry ID-enabled application you want to learn more about.

I forgot my password. How do I reset it?

If you’ve forgotten your BlackBerry ID password, resetting it is quick and easy so you can get up and running again right away. All you need to do is click on the ‘Forgot Password’ link that appears on any BlackBerry ID login screen, enter the email address you used to register for your BlackBerry ID and click OK. You will then be asked to answer your security question that was set up during the initial BlackBerry ID creation. Once answered correctly, selecting OK will generate the password reset email.
The email will be sent to your BlackBerry ID email address and can be accessed by logging into the email inbox. Be careful though, because if you try the wrong answer too many times, you’ll end up locking your BlackBerry ID account.

BlackBerry ID

You can also reset your BlackBerry ID from any computer by visiting the BlackBerry ID website.

I used the wrong password too many times and BlackBerry ID says my account is locked. What do I do now?

In the event that you attempt to log in to a BlackBerry ID-enabled application ten times unsuccessfully due to an invalid password, or you answer your security question incorrectly too many times, your BlackBerry ID account will be locked. If this happens, you’ll receive an email stating that your BlackBerry ID account has been locked, and any subsequent attempts to login will be met with an error message stating that your account has been locked.

When this happens, you will need to visit this recovery website and follow the instructions to reset your BlackBerry ID password. (A link to this website is also included in the email you receive when your account is locked out.) When you access the site, you’ll be asked for your BlackBerry ID username, which is the email address you submitted at the time you signed up for a BlackBerry ID. You will then be required to answer the security question that you specified when you created your BlackBerry ID. Your secret password is not case sensitive.

After answering your security question correctly, an email will be sent to you and will include a link that, once clicked, will allow you to specify a new password.

For a complete overview of how to reset your BlackBerry ID when your account has been locked, check out KB26361 – How to reset a BlackBerry ID password after an account lockout.

With this being said, if you want to learn more about BlackBerry ID and sign up for an account today, visit the BlackBerry ID website.

Do you have a question about BlackBerry ID? Leave a comment and let me know. Also, don’t forget to pop by the BlackBerry Community Support Forums and say hello!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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