BlackBerry ID – Common Questions

How-To

BlackBerry ID

BlackBerry® ID is a single sign-on identity service that gives customers convenient access to multiple BlackBerry® products, services and applications. With BlackBerry ID, there’s only one login and password to remember.

If you use BlackBerry App World™, you are most likely familiar with BlackBerry ID. BlackBerry® Protect™ and BlackBerry® News – both of which can be found in BlackBerry® Beta Zone – also use BlackBerry ID, so today I’d like to take a moment and go over some questions I’ve seen people ask about BlackBerry ID since it is starting to appear in more applications and services.

What applications can I use my BlackBerry ID with?

As of May 2011, BlackBerry App World, BlackBerry Protect and BlackBerry News are the only applications that currently support BlackBerry ID. When a new BlackBerry ID-enabled application or service is released in the future, you’ll be able to log in right away. A BlackBerry ID is also required during the setup process if you purchased a BlackBerry® PlayBook™ tablet.

A great example of this is BlackBerry App World on the BlackBerry PlayBook tablet, which requires you to enter your BlackBerry ID in order to download and purchase apps. If you already have a BlackBerry ID and have previously saved your payment information to your BlackBerry App World account, you’ll be able to log in to BlackBerry App World and purchase games and applications without having to enter your payment information all over again – pretty convenient!

For information on how to setup your BlackBerry ID payment options, click here for an overview of how to set up and change payment options. If you don’t have a BlackBerry ID, you can sign up for one right now.😉

Can I use my BlackBerry ID with different BlackBerry smartphones?

Absolutely! One of the features offered by BlackBerry ID is the ability to use it on a different BlackBerry smartphone. For example, let’s say you purchase a new BlackBerry smartphone – in order to transfer settings from BlackBerry App World and BlackBerry Protect, all you need to do is log in to these applications on your new device using your BlackBerry ID. You’ll then be asked if you want to transfer your data and/or settings to your new BlackBerry smartphone, making switching BlackBerry smartphones really easy!

To learn more about this feature, review the user guide for the BlackBerry ID-enabled application you want to learn more about.

I forgot my password. How do I reset it?

If you’ve forgotten your BlackBerry ID password, resetting it is quick and easy so you can get up and running again right away. All you need to do is click on the ‘Forgot Password’ link that appears on any BlackBerry ID login screen, enter the email address you used to register for your BlackBerry ID and click OK. You will then be asked to answer your security question that was set up during the initial BlackBerry ID creation. Once answered correctly, selecting OK will generate the password reset email.
The email will be sent to your BlackBerry ID email address and can be accessed by logging into the email inbox. Be careful though, because if you try the wrong answer too many times, you’ll end up locking your BlackBerry ID account.

BlackBerry ID

You can also reset your BlackBerry ID from any computer by visiting the BlackBerry ID website.

I used the wrong password too many times and BlackBerry ID says my account is locked. What do I do now?

In the event that you attempt to log in to a BlackBerry ID-enabled application ten times unsuccessfully due to an invalid password, or you answer your security question incorrectly too many times, your BlackBerry ID account will be locked. If this happens, you’ll receive an email stating that your BlackBerry ID account has been locked, and any subsequent attempts to login will be met with an error message stating that your account has been locked.

When this happens, you will need to visit this recovery website and follow the instructions to reset your BlackBerry ID password. (A link to this website is also included in the email you receive when your account is locked out.) When you access the site, you’ll be asked for your BlackBerry ID username, which is the email address you submitted at the time you signed up for a BlackBerry ID. You will then be required to answer the security question that you specified when you created your BlackBerry ID. Your secret password is not case sensitive.

After answering your security question correctly, an email will be sent to you and will include a link that, once clicked, will allow you to specify a new password.

For a complete overview of how to reset your BlackBerry ID when your account has been locked, check out KB26361 – How to reset a BlackBerry ID password after an account lockout.

With this being said, if you want to learn more about BlackBerry ID and sign up for an account today, visit the BlackBerry ID website.

Do you have a question about BlackBerry ID? Leave a comment and let me know. Also, don’t forget to pop by the BlackBerry Community Support Forums and say hello!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • http://blogs.blackberry.com/2011/05/blackberry-id-questions/ BlackBerry ID: Common Questions | Inside BlackBerry

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  • http://helpblog.blackberry.com/2012/08/set-up-new-blackberry/ Five Tip Friday – Setting up a new BlackBerry smartphone | Inside BlackBerry Help Blog

    […] A BlackBerry® ID is a single sign on account which gives you access to multiple BlackBerry products and services. When you perform the initial setup of a BlackBerry smartphone with BlackBerry® 6 or BlackBerry® 7 OS or a BlackBerry PlayBook tablet, you will have to enter an existing BlackBerry ID or create a new one. If you have any questions about how a BlackBerry ID works, check out BlackBerry ID – Common Questions. […]

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  • http://helpblog.blackberry.com/2012/09/blackberry-news-app/ Stay in the know with the BlackBerry News app for BlackBerry smartphones | Inside BlackBerry Help Blog

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  • 2tech

    I mistakenly used a wrong and non-existing e-mail as my Blackberry ID username. I also forgot my password. I tried several times up to 10 to recover my blackberry ID log in but got a response that an e-mail was sent to the wrong e-mail. Now my Blackberry ID is locked after 10 attempts. How do i get a new Blackberry ID?

  • cebile

    Hi please help me out guys what do I do when blackberry I’d keeps saying the email is already in use,I have changed phone and lost evrything cause I can’t access my bb protact

  • cebile

    Hi please help me out guys what do I do when blackberry ID keeps saying the email is already in use,I have changed phone and lost everything cause I can’t access my bb protact

  • harbollybabe

    I was unable to acess my blackberry id

  • khensani khoza

    I have forgotten my answer to my security question. I would like you to help me to recover my password.

  • wayne

    This blog doesn’t answer my question as to how i can retrieve my bb I D password since i also forgot the answer to my security question. Pls reply me via my mail to help me recover my password. Thanks

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  • http://blackberryidconectar alejandra

    Me ase falta blackberry id

  • nothando

    I registered wt an old email address n nw I hv a new 1. I 4got da password n da email address I registered wt. PLZ HELP! I wnt my bb password sent 2 my new email address

  • assif

    Hi.hope everyone r fine.I’m from mozambique…and months ago i created my bb I’d, and my secret question was: what is the name of my dog…2 months ago I stopped using my bb mobile..last week when I switched on again,they asked for my bb I’d..I tried 7 times,I also tried to answer the secret question,but I forgot the answer.can u please help me to recover my account? Thanks

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    Te quiero

  • http://fortneyland.wordpress.com/2012/06/01/sharing-a-blackberry-playbook/ Sharing a BlackBerry PlayBook | fortneyland

    […] If you would like to find out more about how a BlackBerry ID works, see Ty’s post BlackBerry ID – Common Questions. […]

  • amy

    Hi, I have changed my email username to amyhookings@hotmail.co.uk but this is not the email I used to sign up for my blackberry I’d. Additionally I have forgotten my I’d password so when I follow the link to forget password? The email is being sent to my old email address of amzo4500@hotmail.co.uk. How do I get my password back if I can’t get the email sent to my current email address? Thanks

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    El bokhari

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    Wydghxb

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      Dersonyr

  • http://nabila nabila nuradha

    Blackberry news

  • donbrown761

    I forget my BB ID password, but can’t reset it because I no longer have access to the e-mail used to sign up!

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