What is a Security Wipe and when should I use it?


(Originally posted on the Inside BlackBerry Blog)

Security wipe

In his previous post 5 BlackBerry Safety Tips to Protect your Personal Information, my fellow blogger Alex M. talked about protecting personal information on your BlackBerry® smartphone. The first suggestion he made was to ensure a security wipe is performed before moving to a new device, and I’d like to expand on that a bit.

Before using this function, it is recommended that you back up any data and applications that you like to use on your new BlackBerry smartphone. For information on how to back up and restore your smartphone using BlackBerry® Desktop Software for Windows® or Mac, review the product documentation for your specific version of BlackBerry Desktop Software at http://docs.blackberry.com.

Another thing to note is that this process may take about an hour to complete if the BlackBerry smartphone has encryption enabled. If this is the case, review the user guide for your particular device to identify how to disable encryption before completing these steps.

To initiate a security wipe, complete the following steps:

  1. On the BlackBerry smartphone, select Options from the home screen.
  2. Select Security Settings, then Security Wipe.
  3. Specify what items will be wiped during this process by checking off the boxes.
  4. Enter “blackberry” (field is not case-sensitive) and select Wipe.
  5. The BlackBerry smartphone will reset a few times, and after this process is complete, it will no longer contain any of your personal data.

If you are replacing or upgrading your device and you have a carrier BlackBerry email account, you will need to contact your wireless service provider to disassociate the account from the smartphone in order to prevent messages from being sent to your old device.

Do you have a question about your BlackBerry smartphone or would like to see a specific topic discussed? If so, please leave a comment!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • http://forums.crackberry.com/f2/erasing-contacts-24549/#post5959781 Erasing Contacts - BlackBerry Forums at CrackBerry.com

    […] type the word "blackberry" (without quotes). Once you do, your user data will be wiped. What is a Security Wipe and when should I use it? | Inside BlackBerry Help Blog __________________ Unlocked 9700 running […]

  • http://forums.crackberry.com/f146/error-loading-module-verify-error-514006/index2.html#post5973611 error loading module. verify error. - Page 2 - BlackBerry Forums at CrackBerry.com

    […] (after backing up my phone). Was a security wipe of just my user installed apps from my phone (see What is a Security Wipe and when should I use it? | Inside BlackBerry Help Blog). Didn't help – any new apps downloaded after this had the previous error. So I decided to reset to […]

  • http://www.wirelessworldoframsey.com/2011/03/how-to-back-up-and-restore-your-blackberry-using-blackberry-desktop-software-for-mac/ How to back up and restore your BlackBerry using BlackBerry Desktop Software for Mac : Wireless World Of Ramsey

    […] Tip: If you don’t plan on using your old BlackBerry smartphone, you should consider performing a security wipe to remove any personal information before giving it to someone else. Check out the following post for an overview how to perform a security wipe – What is a security wipe and when should I use it? […]

  • http://helpblog.blackberry.com/2012/01/blackberry-reset/ How to reset a BlackBerry smartphone | Inside BlackBerry Help Blog

    […] To fully remove data from a BlackBerry smartphone, you will need to perform a security wipe. To learn more, check out our post on What is a Security Wipe and when should I use it? […]

  • http://www.indiaprivatetourpackages.com ghanshyam

    I have a Blackberry 9650 which I bought in usa on verizon networks
    Now when I am in another country where no verizon available how I can use another company sim card on this phone.
    Any reply will definitely appreciated.
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  • rauf Akeem

    When I open my BBM chat and I want to press the blackberry menu key I.e I want to check the option and if I press the key wouldn’t display anything……pls what can I do

  • justice

    My Blackberry can no longer charge, it kills battery fast.

  • khaya

    If someone does a security wipe out by mistake how does he or she back it up?


    Thank you soooooo much, this was very helpful.

  • Rubel

    Why i can not use internet By browser ?

  • kat

    There is a sudden login request on my blackberry I’d but when I encode my password, the OK button cannot be pressed. I cannot log in anymore. What to do?😦

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