What is a Security Wipe and when should I use it?


(Originally posted on the Inside BlackBerry Blog)

Security wipe

In his previous post 5 BlackBerry Safety Tips to Protect your Personal Information, my fellow blogger Alex M. talked about protecting personal information on your BlackBerry® smartphone. The first suggestion he made was to ensure a security wipe is performed before moving to a new device, and I’d like to expand on that a bit.

Before using this function, it is recommended that you back up any data and applications that you like to use on your new BlackBerry smartphone. For information on how to back up and restore your smartphone using BlackBerry® Desktop Software for Windows® or Mac, review the product documentation for your specific version of BlackBerry Desktop Software at http://docs.blackberry.com.

Another thing to note is that this process may take about an hour to complete if the BlackBerry smartphone has encryption enabled. If this is the case, review the user guide for your particular device to identify how to disable encryption before completing these steps.

To initiate a security wipe, complete the following steps:

  1. On the BlackBerry smartphone, select Options from the home screen.
  2. Select Security Settings, then Security Wipe.
  3. Specify what items will be wiped during this process by checking off the boxes.
  4. Enter “blackberry” (field is not case-sensitive) and select Wipe.
  5. The BlackBerry smartphone will reset a few times, and after this process is complete, it will no longer contain any of your personal data.

If you are replacing or upgrading your device and you have a carrier BlackBerry email account, you will need to contact your wireless service provider to disassociate the account from the smartphone in order to prevent messages from being sent to your old device.

Do you have a question about your BlackBerry smartphone or would like to see a specific topic discussed? If so, please leave a comment!

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    […] type the word "blackberry" (without quotes). Once you do, your user data will be wiped. What is a Security Wipe and when should I use it? | Inside BlackBerry Help Blog __________________ Unlocked 9700 running […]

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    […] (after backing up my phone). Was a security wipe of just my user installed apps from my phone (see What is a Security Wipe and when should I use it? | Inside BlackBerry Help Blog). Didn't help – any new apps downloaded after this had the previous error. So I decided to reset to […]

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    […] Tip: If you don’t plan on using your old BlackBerry smartphone, you should consider performing a security wipe to remove any personal information before giving it to someone else. Check out the following post for an overview how to perform a security wipe – What is a security wipe and when should I use it? […]

  • http://helpblog.blackberry.com/2012/01/blackberry-reset/ How to reset a BlackBerry smartphone | Inside BlackBerry Help Blog

    […] To fully remove data from a BlackBerry smartphone, you will need to perform a security wipe. To learn more, check out our post on What is a Security Wipe and when should I use it? […]

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