How to set a voice mail password using BlackBerry 10

HOW-TO / 06.10.15 / tywill1

Whenever I set up a BlackBerry 10 device, or a friend asks for a quick tip, I always ask if they saved their voice mail password on their device.

Simply put, saving your voice mail password within your Phone settings makes checking voicemail easy because all you need to do is tap the Voice Mail icon, or notification with the BlackBerry Hub, and you can hear the message without entering your password every time.

This may seem like a really simple tip, but if you get a lot of voicemail this can really help you save time. Like my mom always said, it’s the small things that really add up over time! 🙂

How to set a voice mail password

  1. While viewing the home screen, tap the Phone icon
  2. Swipe down from the top of the screen
  3. Tap Settings followed by Voice Mail
  4. Complete one of the following:
    • To set a password for the first time, tap Set Password
    • To update an existing password, tap Change Password
  5. When finished, tap Back to save your changes


To verify everything has been setup correctly, tap the voice mail icon in the phone app to verify and listen to your voice mail messages without having to enter your voice mail password.

Frequently Asked Questions

How do I add a pause before my voice mail password is entered automatically?

  • To add a pause, tap the Access Number field and add a pause to the end of the number using one of the following steps (depending on which type of BlackBerry 10 device you are using):
    • BlackBerry touch screen device, tap the key labeled Pause
    • BlackBerry physical keyboard device, enter an asterisk (*)

My voice mail access number is missing, where do I find it?

  • If the voice mail access number is missing, please contact your wireless service provider for assistance.

I don’t see a Set Password option?

  • Depending on your wireless service provider’s voicemail configuration, this setting may not be available. Please contact your wireless provider for additional assistance

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

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