Troubleshooting BlackBerry 10 Bluetooth Connectivity Issues

HOW-TO / 02.07.13 / tywill1

Running into trouble connecting to a Bluetooth device or Bluetooth-enabled car kit while using a BlackBerry 10 smartphone? Here are a few tips that might help you out!

  • If you have set a password on your smartphone, in order to set your smartphone to Discoverable you will need to enter your device password when prompted.
  • If your Bluetooth-enabled device requires a passkey and you don’t know what the passkey is, check the documentation that came with your device. Sometimes the passkey is set to 0000 until you change it, so if you don’t know what the passkey is, try 0000 first.
  • If the Bluetooth device doesn’t appear in the Devices list on your BlackBerry smartphone, and you can’t connect by making it discoverable, you may need to initiate the pairing procedure from the Bluetooth device. To make your BlackBerry smartphone discoverable, swipe down from the top of the home screen, tap Bluetooth and in the Discoverable drop-down list, tap On or 2 Minutes. After doing this, follow the pairing process according to the documentation that came with the Bluetooth device.
    • Note: If you have set a device password on your smartphone, if you toggle Discoverable to On or 2 Minutes you will need to enter your device password
  • If the Bluetooth-enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too low, the device might still operate but be unable to pair.
  • If Mobile Hotspot mode is turned on while using the BlackBerry 10 smartphone, verify that you’re trying to connect to a Bluetooth-enabled device that uses the Hands free, Headset, Serial Port, or Dial-Up Networking profiles. For more information on profiles, review the documentation came with the device.
  • Verify that your BlackBerry smartphone is compatible with the Bluetooth-enabled device. For more information, review the documentation that came with the device.

For those that are using a Bluetooth-enabled car kit and need assistance, here are a few troubleshooting tips:

  • Verify that your car kit is using the latest software version that is available. For more information about your car kit’s software version, check out the documentation that came with your car kit.
  • Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device’s antenna in relation to your car kit’s Bluetooth antenna may affect the Bluetooth connection.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles Twitter support, and contact information for your region.

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