Troubleshooting setting up a Gmail Account on BlackBerry PlayBook OS 2.0

HOW-TO / 05.01.12 / bswanncanada

I recently had a friend come to me and ask for help – he was trying to add his Gmail™ account to his BlackBerry® PlayBook™ tablet (with BlackBerry PlayBook OS 2.0) and after typing the correct user name and password, he was receiving a message stating: “Please check your user name and password and try again”. He had attempted an advanced integration but was still unable to associate his Gmail account with the device.

Having double-checked that he could log into the Gmail account on his laptop computer successfully to verify his credentials, he was stumped. Luckily, I had an answer for him: you have Google’s 2-step verification enabled.

Are you experiencing the same issue? If so, here’s an overview of how to set up your Google account using 2-step verification on a BlackBerry PlayBook tablet.

Before we begin, this post is specific to the BlackBerry PlayBook tablet, but in the event you are encountering errors while adding a Gmail account to your BlackBerry® smartphone, check out BlackBerry Knowledge Base Article KB12288 – Unable to integrate or validate a Google Mail account with BlackBerry Internet Service.

Google’s 2-Step Verification Explained

Google’s 2-Step verification adds an extra layer of security to your Google Account so that if your username and password are stolen, your personal information is unlikely to be accessed. For more information on the Google 2-step verification for account authentication, please visit the Google online support site and search for “2-step verification”, “application-specific password” or visit Getting Started with Google 2-Step Verification.

Like many other products, the BlackBerry PlayBook tablet is unable to ask for the verification code required during the second step of Google’s 2-step login process, but this doesn’t mean that there isn’t a solution. An application-specific password for the BlackBerry PlayBook tablet will have to be created.

(Note: Disabling the two step verification temporally to add the Gmail account will not resolve the issue. Doing this will let you add the Gmail account to the BlackBerry PlayBook tablet, but after the 2-step verification is re-enabled, the tablet will not be able to receive email from your Gmail account.)

Create an Application–Specific Password from Google

For Google 2-step verification to work with a device or product that cannot request the verification code (such as the BlackBerry PlayBook tablet), Google has created a bypass called an application-specific password. To set up a Google account on your tablet using an application-specific password, complete the following steps:

Step One – Create an application-specific password for use with Google 2-step verification

For information on how to do this, view Google’s Signing in using application-specific passwords page or search for “application-specific password” from the Gmail help support site.

Step Two – Add the Gmail account using the application-specific password

  1. While viewing the BlackBerry PlayBook tablet Home screen, tap “Setting” (Gear icon) followed by selecting “Accounts”
  2. Tap “Add Account” followed by “Email, Calendar and Contacts”
  3. Enter your Google account information and tap “Continue”
  4. Select your desired synchronization options
  5. Tap “Save”.

After saving your new account, you have successfully set up your Google account using 2-step verification!

Want to learn more? Check out these other useful BlackBerry PlayBook OS 2.0 posts available here on the Inside BlackBerry Help Blog:

Have a comment or question? Please don’t hesitate to leave a comment below.

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