Inside @BlackBerryHelp: Get to Know Social Support Team Member Heather!

COMMUNITY / 10.03.11 / tywill1

Heather aka ^HF

Hey #TeamBlackBerry, it’s that time again – we’d like to introduce you to another one of the talented members behind @BlackBerryHelp, Heather (^HF)! Many of you have likely seen Heather’s name before because – in addition to responding to technical questions about BlackBerry® products and services – she is also a contributor here on the Inside BlackBerry Help Blog!

Heather, like all of the members of the Social Support team, offers unparalleled expertise to the overall customer service program here at Research In Motion® (RIM®), and we are excited today to share some inside information on her personal and professional life!

How long have you been working for the Social Support Team?

I started with the Social Media team just over a year ago.

What do you like best about your job?

Social media is a quick way to get problems solved. It lets you connect to the world, and in 140 characters (or less), issues are solved! Talk about quick and convenient.

What type of BlackBerry smartphone do you have?

I use the BlackBerry® Style™ 9670 smartphone.

What is the most used tool on your BlackBerry smartphone?

BlackBerry® Messenger (BBM™) of course!

What is your favorite BlackBerry smartphone tip/trick?

I love how I can quickly put my BlackBerry smartphone to the vibrate profile at the push of a key – “Q” to be exact. It’s great for when you don’t want to disrupt things with an unexpected ringtone!

How do you enjoy spending your personal time?

It can vary – either I am reading a book, playing the piano or watching a movie.

What is your favorite movie?

The Transporter and anything Jason Statham 🙂

What type of music do you listen to? Do you listen to music at work? If so, what type of music do you prefer to listen to while you are working?

I love all kinds of music. My all time favorite band is @dankojones but I will listen to anything and everything. If I listen to music at work, it can vary from the current top hits on the chart to classical – yup, Beethoven and Mozart.

Got a question for Heather? Leave a comment and let us know!

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