Did you know that BlackBerry 10 provides three different methods of updating your device software?
Whether it’s using your device, BlackBerry Link or a web browser on a Windows PC, updating your device software couldn’t be easier!
Here’s a quick overview of each method so you can ensure your device is the running the latest version of BlackBerry 10
Before we begin, here are three important things you should know:
Before installing any software updates, make a backup of your device using BlackBerry Link to ensure your data can be restored in the event of an issue. For help performing a backup, check out the BlackBerry Link user guide (PC, Mac)
BlackBerry 10 OS update availability can be controlled by your wireless provider. So, if you do not see an update that a friend was able to install on their device, it may be a result of them using a different wireless provider, or purchasing the device from ShopBlackBerry.com.
If your device is setup with enterprise email, contact your IT department for guidance on how to update your device software before using any of the methods listed below.
Using a BlackBerry 10 device
The first method is checking for, and installing, updated BlackBerry 10 software using your device. Since some software updates can be pretty big, connect to a Wi-Fi network first which can help speed up your download. This also helps to avoid data charges when using the mobile network only
If your wireless provider requires your device to be on a Wi-Fi network to download the update, but you don’t have access to a Wi-Fi network, you can update your device software using BlackBerry Link instead.
On the home screen, swipe down from the top bezel
Tap Settings followed by Software Updates
Tap Check for Updates
If an update is available, tap Update to start the update process
When the software update has finished, restart when prompted
If using Firefox, when prompted install the “Rim Handheld Application Loader”
If using Internet Explorer, when prompted allow the “BlackBerry WebSL Browser Plug-in from ‘Research in Motion’”
Refresh the website, click Check for Updates and follow the on-screen instructions
To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.
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