Verify BlackBerry Protect is enabled on your device
To locate your device on a map using BlackBerry Protect, you must ensure BlackBerry Protect and Location Services are turned on.
Location Services in particular must be enabled if you would like to view your devices location on a map using the BlackBerry Protect website.
On the home screen, swipe down from the top of the screen
Tap Settings > BlackBerry Protect
Turn on the BlackBerry Protect switch
Tap Location Services
Turn on the Location Services switch
How to view your BlackBerry device’s approximate location
If you cannot find your device you can use the BlackBerry Protect website to locate it on a map. There are two things to keep in mind though when attempting to do this.
The first is that if your device is inside a building, underground, or otherwise blocked from receiving a GPS signal, BlackBerry Protect might not be able to locate your device.
The second is BlackBerry Protect cannot locate devices that are turned off or disconnected from the wireless network. In other words, unless the device is turned on, and has a data connection via the mobile network, or a Wi-Fi network, BlackBerry Protect cannot communicate with the device.
Assuming the device has a wireless connection, and is in area with satellite coverage complete the following steps to view its location on a map:
To stop the ringing, on the right side of your device, press the Volume Down key.
How to display a message on a lost BlackBerry 10 device
In addition to searching for its location using the BlackBerry Protect website, consider displaying a message that can be read by anyone who finds your device, as well as setting device password if you don’t already have one set.
This will allow whoever finds your device to contact you, while also ensuring they don’t have access to the contents of your device.
Assuming you are signed into http://protect.blackberry.com, click Display a Message, enter a message and if you did not have a device password set previously, enter a password that will be used to unlock your device.
If you had set a device password before misplacing your device, you can change your current password if needed using the Lock Device option.
Hopefully these tips can help you locate, and secure your misplaced device!
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