Update October 20th, 2011: Hey Team BlackBerry, we’ve officially rescheduled the event for next Wednesday and Thursday (Oct. 26-27). Annu is eager to answer any and all of your questions      about BlackBerry OS 7 and devices, so start preparing now! See you on the Support Community next week!

Update October 13th, 2011: Please note that this event has been rescheduled – we’ll update the blog as soon as a new date is available!

Happy October, #TeamBlackBerry. I’m happy to announce that the second Community Insider Event is right around the corner! In July, we featured BlackBerry® Senior Product Manager Alex Kinsella to answer questions related to the BlackBerry App World™ storefront. This time around, we’re bringing in our Senior Product Manager from Handheld Software Management, Annu Dawar, to discuss anything and everything you need to know about BlackBerry® 7 OS and devices.

If you’re a regular subscriber to the Inside BlackBerry Help Blog, you’ve surely read about some of the awesome features of BlackBerry 7 OS, and I know Annu has additional tricks up his sleeve that he can’t wait to share. With the holiday season on the horizon, our Support Community wants to make sure you have a chance to connect with the team behind the scenes, so make sure to stop by at some point on Wednesday, October 12th or Thursday, October 13th.

We’ll be discussing topics BlackBerry 7 OS topics related (but not limited) to:

Setting up BlackBerry 7 OS Devices:

• Email Accounts
• Social Networks
• BlackBerry® Protect
• Wi-Fi®
• Bluetooth®
• Device Switch

BlackBerry 7 OS Apps:

• Documents to Go®
• Wikitude World Browser
• BlackBerry® Messenger (BBM™)

Personalizing BlackBerry 7 OS Devices:

• Ring Tones
• Keyboard
• Password
• Personal Information
• Convenience Key

Media on BlackBerry 7 OS Devices:

• Recording Videos
• Taking Pictures

We’ll be starting at 9 AM ET on Wednesday, October 12th. On the day of the event, navigate here.

Important Notes:

• In order to ask questions, you must be signed into the BlackBerry Support Community Forums. If you plan on participating in the session, but have not already registered with the Community, we suggest doing so before the start of the event. Click here to get started!
• To sign in:

1. Click the Sign In link at the top of any page
2. Enter your Login name and Password
Tip: If you’re the only one who uses this computer, click Remember me on this computer to sign in automatically next time you visit
3. Click Sign In. (Forgot your login name or password? Click “Need help with your login name or password?” and we’ll email them to you.)

• See the announcement on the BlackBerry Support Community page for event guidelines.

We hope to see you on October 12th & 13th!

If you’re a regular reader of the Inside BlackBerry® Help Blog, then you know that on July 27th and 28th, we held our first BlackBerry Support Community Insider Event – and I am happy to say that this event was a huge success!

Over the course of the two days, we heard some great questions, gathered feedback and enjoyed the opportunity to engage directly with our Community members. Alex K, our awesome Senior Product Manager for the BlackBerry App World™ storefront (the hungry gentleman to the right of Community Manager Mitchell), responded to many questions and comments throughout the two day session, and he deserves a huge shout-out for his hard work – many of our members have expressed their thanks as well:

“Yay! Thanks for that update Alex, and I’m sure that will be appreciated by a lot of users when that happens. ”
- Krypto

“Hi Alex! Thanks for being here and answering our inquiries. Also thanks for making continuous improvements to appworld.”
- tanzim

The Support Community allows #TeamBlackBerry to share experiences using our products and services, and the Insider Event proved to be an excellent resource not only for our wonderful followers and fans, but also for the internal product team here at RIM. Alex was very pleased with the questions and feedback; so much so that we are going to continue hosting Insider Events on a bi-monthly basis!

Thank you to everyone who participated in the event – and if you haven’t done so already, please feel free to give us your feedback. We always love hearing back from you guys.

Our next event will take place at the end of September. Stay tuned for more info – you won’t want to miss it!

If you’ve been following the Inside BlackBerry® Help Blog for some time, you know that the BlackBerry Support Community is my specialty. We’re always looking for new ways to engage our members and encourage new members to join the Community. With that said, I’m excited to announce our new Community Insider Events series! These special events will offer members of our Community the opportunity to get exclusive access to the people behind the products and services you know and love.

We’ll be kicking off our first event with the one, the only, the awesome Senior Product Manager of the BlackBerry App World™ storefront, Alex Kinsella. (That’s him in the forefront of the picture above, with trusty BlackBerry Community Manager Mitchell in the background!) He’ll be on the BlackBerry Support Community on July 27th and 28th to answer help-related questions from Community members about BlackBerry App World.

So if you have a burning support-related question about BlackBerry App World and can’t wait to get the inside scoop from one of our own, make sure to stop in during the event. If you’re unsure of a question, Alex will also be discussing support-related topics such as:

• Logging into BlackBerry App World
• Downloading Apps
• BlackBerry App World payment options
• Upgrading to a new version of BlackBerry App World
• Upgrading specific Apps
• Locating app icons on the home screen
• Deleting apps
• BlackBerry App World on the BlackBerry® PlayBook™ tablet

This session will start at 9 AM ET on Wednesday, July 27th. On the day of the event, navigate here and start asking questions.

Important Notes:

• In order to ask questions, you must be signed in. If you plan on participating in the session, but have not already registered with the Community, we suggest doing so before the start of the event. Click here to get started!
• To sign in:
  1. Click the Sign In link at the top of any page
  2. Enter your Login name and Password
  Tip: If you’re the only one who uses this computer, click Remember me on this computer to sign in automatically next time you visit
  3. Click Sign In
  Forgot your login name or password? Click “Need help with your login name or password?” and we’ll email them to you.
• See the announcement on the BlackBerry Support Community page for event guidelines.

We hope you’ll join us!