Do you sometimes need to Bcc someone when you are composing or responding to emails while using a BlackBerry 10 smartphone? If so, here’s how to do it!

1. Start composing or responding to an email
2. Tap the action key in the bottom right corner
3. Tap Add Bcc:

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Here’s a quick overview of how to mark prior messages as read, delete prior messages and jump to the top and bottom of your message list while using a BlackBerry Q10 smartphone.

Note: Depending on how your email account is set up, messages that are removed from your smartphone as a result of using the Delete Prior option will also be removed from your mailbox.

Step One – While viewing the Hub, tap and hold on a date banner and a menu will appear on the right.

Step Two – Select your desired option, or tap and drag the area indicated by the green arrow to expand this menu as per the second screenshot.

If you expand the menu you’ll also notice shortcut keys appear next to the following options:

• Next – N (You can also use P for Previous)
• To Top – T
• To Bottom B
• Delete Prior – Del

Don’t forget to take advantage of the context menu in the bottom left corner in case you’d like to manage a specific account as well! Combined with shortcuts, these features can really help you manage a lot of messages quickly. To learn more about your device as well more shortcuts, make sure you check out the Help app as well!

Do you have a question about managing messages? Leave a comment and let me know!

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Perhaps you’ve already got one and you want to learn more about your new device?

If so, make sure you watch some of the BlackBerry Q10 How To Demo playlist available in the BlackBerryHelp YouTube channel. In addition to these demos, you can open up the Help app on your BlackBerry for more content that can help you master the various features and functions found on your BlackBerry Q10.

[ YouTube link for mobile viewing ]

Tip: Using a BlackBerry Z10? Check out the BlackBerry Z10 How To Demos to learn more!

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Adding an iCloud account to a BlackBerry Z10

1. From the Home screen, swipe down from the top of the screen
2. Select Settings > Accounts
   • If this is the first email or social networking account you are setting up, select Email, Contacts or Calendar
   • If you have other email or social networking accounts set up already, select Add Account, then select the type of account you want to add.
3. Enter your iCloud.com account login credentials and tap Next
   • Optionally change additional settings such as synchronization preferences for your iCloud.com contacts and calendar
4. Tap Done.

If you are unable to add your account using the steps above, follow the steps below to integrate your email address, contacts and/or calendar stored in iCloud.com onto your smartphone.

If you use iCloud synchronization but do not use an @icloud.com email address, or email is not enabled, the calendar and contact synchronization can still be set up on a BlackBerry 10 smartphone. To integrate these services you need to follow the advanced integration steps listed below and ensure you are using the email address associated with your Apple ID.

Note: If either an @me.com or @mac.com email address are being used, integrate as an @icloud.com address (i.e. Instead of using user01@me.com, use user01@icloud.com). Apple has aliased @me.com and @mac.com email addresses so they will still receive emails, but any outgoing email will appear as the @icloud.com domain. 

Set up iCloud contacts using CardDav:

1. While viewing the BlackBerry Z10 Home screen, swipe down from the top of the screen
2. Tap Settings followed by Accounts
3. Tap Add Account followed by Advanced and select CardDav
4. Enter the following information:
   • Description – i.e. iCloud Contacts
   • Username – your iCloud username
   • Email Address – your iCloud email address
   • Password – your iCloud\Apple ID password
   • Server Address – contacts.icloud.com
   • Sync Interval – select your desired setting
5. When finished, tap Done

Set up iCloud calendar using CalDav:

1. While viewing the BlackBerry Z10 Home screen, swipe down from the top of  the screen
2. Tap Settings followed by Accounts
3. Tap Add Account followed by Advanced and select CalDav
4. Enter the following information:
   • Description – i.e. iCloud Calendar
   • Username – your iCloud username
   • Email Address – your iCloud email address
   • Password – your iCloud\Apple ID password
   • Server Address – caldav.icloud.com
   • Sync Interval – select your desired setting
5. When finished, tap Done

Set up iCloud email using IMAP

1. While viewing the BlackBerry Z10 Home screen, swipe down from the top of the screen
2. Tap Settings followed by Accounts
3. Tap Add Account followed by Advanced and select IMAP
4. Enter the following information:
   • Description – i.e. iCloud
   • Display Name – your name
   • Username – your iCloud username
   • Password – your iCloud\Apple ID password
   • Email Address – your iCloud email address
   • Password – your iCloud\Apple ID password
   • Server Address –imap.mail.me.com
   • Port – 993
   • Encryption - SSL
   • SMTP Username – your iCloud email address
   • SMTP Server Address – smtp.mail.me.com
   • SMTP Port – 587
   • Sync Interval – select your desired setting
   • Initial Retrieval Amount – select your desired setting
5. When finished, tap Done

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

1. Open the Browser and enter a search term
2. Tap the search engine icon that appears in the top right corner and tap your desired search engine
3. The Browser will use the new search engine going forward

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

If so, make sure you check out the BlackBerry Z10 How To Demos playlist that can found in the BlackBerryHelp YouTube channel. Within, you’ll find over 40 different videos that can help you get the most out of the features and functions found on the BlackBerry Z10.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Note: This feature supports import of locally stored contacts and calendar appointments that are not syncing to an online source. If your Microsoft Outlook contacts and calendar appointments are syncing with an online source such as GMail or Microsoft Exchange, simply add these accounts on your BlackBerry 10 device to sync with this data wirelessly.

How to install or upgrade BlackBerry Link for Windows

If you have not installed BlackBerry Link yet, visit http://blackberry.com/blackberrylink and follow the instructions to download and install BlackBerry Link for Windows. If you have already installed BlackBerry Link, you will be automatically prompted to install BlackBerry Link for Windows v1.0.1.

Note: For those that use a Mac, check out the following post for more information > BlackBerry Link 1.0.1 for Mac now available

Importing contacts and calendar data during device migration or during the new device setup wizard

If you are upgrading to a BlackBerry 10 smartphone, after installing BlackBerry Link you’ll be able to import your Outlook contacts and calendar appointments during the device migration process. If you are connecting a BlackBerry 10 smartphone to BlackBerry Link for the first time, you will also be able to import your contacts and appointments during the new device setup wizard.

When prompted, complete the following steps to import your Outlook contacts and calendar details to your new BlackBerry 10 smartphone:

1. On the Import Contacts and Calendar Appointments from Microsoft Outlook screen, click the Transfer Data button.

2. Select the Microsoft Outlook profile containing the data to be imported.

3. Use the checkboxes to select the data to be imported.

• Calendar appointments occurring in the last 30 days or in the future will be imported to the BlackBerry 10 smartphone

4. Click Next.

Once you have imported your Outlook contacts and appointments, you can update your contacts at any time by following the instructions in the next section.

Importing Outlook Contacts and Calendar data from BlackBerry Link device settings

If you have already set up your BlackBerry 10 smartphone, complete the following steps to import your Outlook contacts and calendar details:

1. Open BlackBerry Link for Windows.

2. Connect your BlackBerry smartphone to the PC using a USB cable.

3. In BlackBerry Link, click on the name of your BlackBerry smartphone followed by clicking the gear icon in the top right corner to open the settings menu.

4. Click Import From Outlook.

Note: An upcoming release of BlackBerry Link will support full two-way synchronization.

Caution: A pop-up message may appear if you have previously imported data from Microsoft Outlook to your BlackBerry 10 smartphone using BlackBerry Link. Importing the data again will add new contacts and calendar appointments, but will not update any existing records that have been modified on the device.

5. On the Import Your Contacts and Calendar Appointments screen, select the data to import by clicking the Contacts and/or Calendar appointments checkboxes. Click Next followed by Ok to transfer your data.

6. On the Data Transfer Complete screen, click Finish.

7. Click Close Settings to return to the normal media and document view.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Note: Depending how your email account is integrated, messages that are removed from your smartphone as a result using the Delete Prior option will also be removed from your mailbox.

If you have multiple accounts set up, use the context menu that appears in the bottom left corner to view a specific account so you can manage those messages only using these options if desired. For example, in the screenshots above, I’m viewing my Outlook.com account only. You’ll also notice that the menu in the second screenshot shows labels in addition to icons; this is because I tapped the vertical red box that will expand this menu from icons only, to icons and labels.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

Looking for some help with a Wi-Fi connection issue on your BlackBerry 10 device? Follow the troubleshooting tips below, and if you need more assistance, there are several great options for additional help that can be found at the end of this post.

1. Verify that you’re in a Wi-Fi coverage area. If you’re connecting to a home network, check and see if other wireless devices are able to connect. If other devices can’t connect, you might need to reset your router (if you do not run the Wi-Fi network, contact the owner before resetting the wireless router). If you’re connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot to ensure you are using correct login details.
2. Verify that your smartphones Wi-Fi connection is turned on, and review the wireless connection status bar icons to determine your current connection. To learn more about the various icons, check out the Wireless Connections icons section found within the BlackBerry Z10 user guide.
3. If the Wi-Fi network that you want to connect to doesn’t appear on the Wi-Fi settings screen, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. For assistance connecting to a Wi-Fi network manually, check out our blog post on how to connect Wi-Fi networks while using a BlackBerry 10 smartphone.
4. Verify that Mobile Hotspot mode is turned off. If Mobile Hotspot mode is on, your smartphone can’t connect to a Wi-Fi network. To check, tap Settings on your home screen followed by Network Connections
5. Your connection might have timed out so try connecting to the Wi-Fi network again.

If none of the suggestions above help solve the connection issue you are encountering, here are two more things you should check:

1. Verify that the time on your BlackBerry smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone, and the certificate has an expiration date). To review time settings on your smartphone, tap Settings on your home screen followed by Date and Time
2. If your email account is a work account, your smartphone might prevent connections to certain wireless access points. For more information, contact your administrator.

Still not connected? Here are a few more things you can try:

1. Verify that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.
2. If you use the Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, review the information that came with your router or contact the person who runs the Wi-Fi network
3. If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your smartphone before you can connect to the network. For more information, talk to your administrator.
4. If you use EAP-TLS to connect to a Wi-Fi network, verify that you installed your authentication certificate on the smartphone. The authentication certificate must be installed on your smartphone before you can connect to the network. For more information, talk to your administrator.
5. If you need to contact a support representative, you can access diagnostic information by tapping Advanced on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information drop-down list, tap Logs followed by tapping Copy Logs.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit http://www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles Twitter support, and contact information for your region.

[YouTube link for mobile viewing]

Peek and/or Access BlackBerry Hub – All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. To peek at notifications, from the bottom of the screen, slide your finger up just a little bit and the view shrinks to show your notifications. To get to the BlackBerry Hub continue sliding your finger to the right. To return to what you were doing originally, slide your finger back to the left.

Display Notifications – Whether you’re perusing your Home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the smartphone. From the bottom bezel, slide your finger up just a little bit and you’ll notice that the current view shrinks to show your notifications.

Scroll and move between items – Use this gesture to scroll through a list, pan a webpage, or move between pictures. You can also use this gesture to move between panels. For example, if you’re looking at the BlackBerry Hub, you can slide your finger to the left to move to the panel that shows all of your running apps.

Use a slider – If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of PDF file. On the slider, drag the slider handle.

Select items – Do any of the following:

• To select an item, simply tap it. If the item can be opened, it will open; if not, it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, tap and use the Select More option.

Zoom in to or zoom out from the screen – If you want a closer view of a detail in an image or if you’re having trouble reading words that are too small on a Web page, you can pinch to zoom. Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Move app icons from one place to another – Touch and hold the icon you want to move and when the item starts to pulsate, slide your finger to where you want move the icon.

Minimize apps and show your running apps – When you minimize an app it keeps running in the background. To view running apps, swipe up from the bottom of the screen.

Show the menus – In many apps you can find additional features, options, and help by exploring the menus. To access menus while using a BlackBerry 10 smartphone, do any of the following:

• To see additional actions for an app, tap or
• To see additional actions for a specific item within an app, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.
• To find the settings and help, swipe down from the top bezel. If you do this from within an app, you’ll see the settings for that particular app. If you do this from outside of an app, you’ll get the Settings menu.

Show & hide the keyboard – To show the keyboard, use two fingers and swipe up from the bottom of the screen. To hide the keyboard, tap and hold on the space bar or swipe down from the top of the keyboard using two fingers.

Delete a word – Swipe one finger back across the keyboard.

Wake up the smartphone – To wake your smartphone, press the power button or use the following gesture.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.