How to switch from a BlackBerry 10 device to PRIV

How-To

Switching to PRIV from another BlackBerry 10 device is pretty easy thanks to the BlackBerry Content Transfer app.

Provided you have both devices, follow the steps below to transfer data from your previous to your new device so you can get up and running right away!

Did you know that PRIV comes with 12 months of free, complimentary support?
Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)!

PRIV_CTWhat data is transferred?

When you use the BlackBerry Content Transfer app the following data is transferred from your previous device to your new device:

  • Contacts
  • Calendar events
  • Pictures & Videos*
  • Music*
  • Text Messages (SMS)
  • Notes and tasks from BlackBerry Remember
  • Documents
  • Email Accounts**

*Music and videos that do not have DRM will be transferred

** The BlackBerry Content Transfer app detects the accounts on your previous device and prompts you to enter the passwords for each account on your new device.

An important thing to keep in mind is that BlackBerry Content Transfer does not transfer data that is associated with a web-based account, such as contacts that are associated with your Gmail™ account or documents that are saved in Dropbox, for example. It also does not transfer data that is saved to your microSD media card.

Note: In order to use the BlackBerry Content Transfer app your BlackBerry 10 device must be using BlackBerry 10 OS version 10.2.1 or later. If you are using an earlier version of BlackBerry 10, upgrade your device first. For help doing this, check out our post that provides three different ways you can update your BlackBerry 10 device.

Step 1 – Preparing PRIV

The first time you turn on PRIV you’ll need to complete the Setup Wizard which includes a step about using the BlackBerry Content Transfer app. If you skipped the content transfer step, during the Setup Wizard, you can always start it afterwards by opening the Content Transfer app on your PRIV and completing the steps below

  1. Open the Content Transfer app
  2. When prompted, tap This is my new device
  3. Tap Next to transfer your content using Google Drive™
    • Optionally tap Use Another Method to transfer your content using a non-Google™ method such as a microSD media card, or Wi-Fi. For help using these options click here
  4. Tap on your Google™ account, or tap Add Account and sign in using your Google™ account

After completing these steps on your new device, the next step is installing the latest version of the BlackBerry Content Transfer app onto your BlackBerry 10 device and verifying device encryption has been turned off.

Step 2 – Preparing your BlackBerry 10 device

Using the browser on your BlackBerry 10 device, visit http://blackberry.com/transfer to install the BlackBerry Content Transfer app and complete the following steps to turn off device encryption if it’s currently enabled:

  1. While viewing your home screen, swipe down from the top of the screen
  2. Tap Settings follow by Security and Privacy
  3. Tap Encryption
  4. Turn off Device Encryption

Step 3 – Transferring data from your previous device to your new device

On your BlackBerry 10 device, open the BlackBerry Content Transfer app and select your desired transfer method such as Google Drive™, using a MicroSD media card, or a Wi-Fi network connection.

My preferred method is the Google Drive™ For helping using the other two options click here.

Transfer data using Google Drive™

  1. On your BlackBerry 10 device, open the Content Transfer app
  2. Tap Next twice after reviewing the screen
  3. Log in to your Google™ account, or create a new Google™ account
    • Note: You must use the same Google™ account on your previous, and new device
  4. Tap Allow
  5. Select the type of data that you want to transfer
  6. Tap Start
  7. Create a password to protect your data during transfer
  8. Supported data that can be transferred from your previous device to your new device will now be encrypted and placed on Google Drive™
  9. When transfer is complete tap Finished
  10. On your PRIV smartphone, open the Content Transfer app
  11. Enter the password created in step 7
  12. Tap Next

After completing these steps, tap View Transfer Details to review what data was transferred followed by tapping Done when you are finished. You can optionally tap Remove Transfer Files to delete the encrypted data that was placed in Google Drive™ during step 8 as well.

Step 4 – Move your media card, backup other important information & security wipe your previous device

When you have finished the content transfer process, there are three more things to do on your BlackBerry 10 device.

The first is removing your MicroSD media card and inserting it into your new PRIV device. If you need help removing the microSD media card from your BlackBerry 10 device, open the Help app and search for ‘media card’. Provided you have the MicroSD media card, complete the following steps to insert into your PRIV device.

  1. Position your device so you can see the back cover and the top of the device
  2. Release the media card tray by pushing the tip of the tool (provided in the box) into the hole on the top left side of your device (labeled SD).

    priv_mediacard01

  3. Pull out the tray and set it on a flat surface
  4. Hold the media card so that metal contacts are facing down and the notch is aligned with the notch in the tray
  5. Put the media card in the tray

    priv_mediacard02

  6. Push the tray back into the slot

The second item is reviewing your BlackBerry 10 device and verifying anything that you want to retain has been recorded. For example, do you have entries in Password Keeper? If so, export your Password Keeper data so you can import it to Password Keeper on your PRIV device.

Tip: Check out the Password Keeper Getting Started post, as well as our posting how to import your BlackBerry 10 Password Keeper data to PRIV.

The third item is performing a security wipe of your BlackBerry 10 device after verifying you have backed up any important data that you want to retain. Be advised, this process will permanently delete any data stored on your device, and restore it back to factory default settings at which point you can give the device to another person.

Note: If you are using BlackBerry 10 OS version 10.3.2 with Anti-Theft protection enabled, you will be prompted to enter your BlackBerry ID password instead of entering blackberry as per step 4 below. This step is required to turn off Anti-Theft Protection and will allow you give the device to another person. Performing a security wipe by entering the device password wrong 10 times will not disable Anti-Theft Protection. 

  1. While viewing your home screen, swipe down from the top of the screen
  2. Tap Settings followed by Security and Privacy
  3. Tap Security Wipe
  4. Enter blackberry
  5. Tap Delete Data

Step 5 – Set up BBM, email, and social networking accounts

Restoring BBM

To restore access to your BBM contact list, open BBM on your PRIV and sign in using the same BlackBerry ID that you used on your BlackBerry 10 device.

Since your BBM Shop stickers and subscriptions are associated with your BlackBerry ID they will be moved to your new device provided you use the same BlackBerry ID that you were using for your BlackBerry 10 device. Don’t forget that when it comes time to renew your subscription(s) that you’ll want to renew them on your new device.

In the event a sticker pack you previously purchased does not appear after signing into BBM, complete the following steps:

  1. Open BBM
  2. Tap on the bbm_cart BBM Shop icon in the top right corner
  3. Tap bbm_threedot in the top right corner
  4. Tap bbm_restore Restore

Restoring Email and Social Networking accounts

If you didn’t select your email accounts when using the BlackBerry Content Transfer app, set them up on your new device so you can access your messages, contacts, and calendar events in the BlackBerry Hub.

  1. Swipe down from the top of the screen using two fingers
  2. Tap priv_settings_gear followed by Accounts
  3. Tap Add account
  4. Tap BlackBerry Hub Account
  5. Enter your email address and tap Next
  6. Enter your email address password and tap Next
  7. Select your desired account options
  8. Tap Next
  9. Set a name for the new account, and select a desired color
  10. Tap Done

Tip: To learn more about adding accounts to PRIV click here.

After setting up your email accounts, to setup your social networking accounts such as Twitter, Facebook, or LinkedIn, install these apps via Google Play.

To setup accounts on any of these of apps after installing them via Google Play complete the following steps:

  1. Swipe down from the top of the screen twice with one finger or once with two fingers
  2. Tap priv_settings_gear followed by Accounts
  3. Tap on the type of account you would like to add, i.e. Facebook

Step 6 – Where to learn more, and get help!

At this point your PRIV should have all of your data, including your various accounts as well new apps and games that you have installed via Google Play. All that’s left to do is learn more about your new device🙂

My favorite way to learn more is using the included BlackBerryHelp app as it contains a lot of great information ranging from tips and tricks to feature overviews. You can also view or save a PDF copy of the user guide by visiting http://help.blackberry.com.

There are several web based, mobile friendly BlackBerry training courses that I recommend reviewing that can found at http://blackberry.com/training.

Should you have a question that you can’t find an answer to, or you need help troubleshooting an issue, there are two other resources you’ll want to take advantage of. The first is the PRIV Support website located at: http://blackberry.com/privsupport and the second is the PRIV discussion board found in the BlackBerry Support Community Forums.

Got a question about your device? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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