How to back up a BlackBerry 10 device using BlackBerry Link for Windows

How-To

When was the last time you backed up your BlackBerry 10 device? If you can’t remember, or don’t know how to back up your device, here’s a quick overview of how to do it!

Link_FeaturedBefore we begin, if you aren’t currently doing a regular backup of your device, I would strongly recommend that you do. Personally, I make a point of backing up my device monthly and, best of all, BlackBerry Link does this for me automatically thanks for the scheduled backup feature.

Let’s get started!

Install & setup BlackBerry Link 

If you don’t have it already, download BlackBerry Link and install it on your PC. To do this, visit the BlackBerry Link website and click Download for PC. After the download has finished, double click on the BlackBerry Link installation file and follow the instructions to install BlackBerry Link. When installation is complete, open BlackBerry Link and plug in your device using a USB cable.

If you have a device password, enter it when prompted, at which point you’ll be shown the Set up your new device screen. Within this screen, enter your desired device name, i.e. MyLeap and select one of the following options:

  • Manage this device with BlackBerry Link – If selected, BlackBerry Link will remember your device and preferences such as your backup schedule. If this is your PC, select this option.
    • Automatically import the camera photos taken on this device – If checked, any photos taken using your device will be copied to your PC
  • This is a one-time connection; do not manage this device with BlackBerry Link – If you are using someone else’s PC temporarily consider selecting this option which prevents BlackBerry Link from remembering your device.

After selecting your desired option click Start Using My Device which will complete the setup process.

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Backing up your BlackBerry 10 device

Provided you have setup your device, backing it up and setting a backup schedule is really easy, here’s how to do it.

  1. Connect your device using a USB cable to your PC
    • Note: Backups cannot be completed using a Wi-Fi connection only, a USB connection is required
  2. Along the left, select your device, i.e. TysClassic
  3. Select Back Up & Restore
  4. Select your desired Backup Type
    • Quick Backup – Does not include media files or application installation files
    • Full Backup – A complete backup of your device
    • Custom Backup – Select which data is backed up specifically
  5. Within Automatically back up my device select your desired backup frequency
  6. Click Back Up Device

When the backup process is complete you’ll be shown the Back Up & Restore settings screen at which point you can disconnect your device.

Assuming you enabled the Automatically back up my device option, the next time you connect your device, (depending on the option you selected) your device will be backed up automatically which is really convenient!

After making a backup, if you need to restore it, select Restore Device followed by selecting the backup file you’d like to restore.

Tip: To learn more about BlackBerry Link check out the user guide which can be found at http://help.blackberry.com (Windows, or Mac OS X)

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Troubleshooting

Running into trouble? Here a few things that might help as well as two great resources to find additional information and seek help from other BlackBerry owners if you get stuck!

I can’t create a backup file that contains all of my device data

  • On your device, verify that you are signed in to BlackBerry ID by going to Settings > BlackBerry ID. If you are not signed in, BlackBerry Link can’t back up the data in your personal space.
  • Verify that you entered the password on your device to unlock your work space if your device is activated on BlackBerry Enterprise Service 10 or later. If your work space is locked, BlackBerry Link can’t back up the data in your work space.

I can’t restore a backup file to my device

  • You can’t restore the data to your device over a Wi-Fi network, connect using a USB cable.
  • On your device, verify that you are signed in to your BlackBerry ID by going to Settings > BlackBerry ID. If you are not signed in, BlackBerry Link can’t restore the data to your personal space.
  • Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device on which you are trying to restore the backup file. On your device, try signing into the BlackBerry ID that is associated with the backup file before restoring the backup file.
  • If your device is activated on BlackBerry Enterprise Service 10 or later, verify that you entered the password on your device to unlock your work space. If your work space is locked, BlackBerry Link can’t restore the data to your work space.
  • If your device is activated on BlackBerry Enterprise Service 10 or later, verify with your administrator that you can restore data to your device.

If you are still running into trouble listed below are are two great resources that might be able to help you out!

  • BlackBerry Knowledge Base – If you are receiving an error message, search for it within the BlackBerry Knowledge Base as there may be a support article with instructions on how to resolve the issue.
  • BlackBerry Community Support Forums – For those that want to share feedback about BlackBerry Link, or report an issue, make sure you register and post within our support forums. Doing so will allow other BlackBerry owners to offer assistance provided you share a detailed description of the issue so try to include as more detail as possible such as the complete error message and troubleshooting already completed.

Got a question? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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