How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

How-To

It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.

Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.

Step 1 – Enable BlackBerry Protect and turn on Location Services

To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.

After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.

  1. Swipe down from the top of the screen
  2. Tap BBMHistory-SettingsBB10 Settings > BlackBerry Protect
  3. Set the BlackBerry Protect switch to On
  4. Tap Location Services
  5. Set the Location Services switch to On
  6. Tap 1021-Back Back to save your change

Step 2 – Log in to the BlackBerry Protect website

After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.

  1. Log in to the BlackBerry Protect website located at http://protect.blackberry.com
  2. Click View Location
  3. BlackBerry Protect will attempt to locate your smartphone

If your smartphone can be located, a map appears similar to the following showing the approximate location:

BBProtectLocation

If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.

Help! BlackBerry Protect can’t locate my smartphone!

To locate your device it must be turned on and connected to the wireless network.

Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.

Got a question? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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