How to update a BlackBerry 10 smartphone



Updating your smartphone software is easy on BlackBerry 10. Here’s a quick overview of how to check for new software versions using your smartphone, or using BlackBerry Link on a PC or Mac.

Whenever you are updating smartphone software, first make a backup of your data using BlackBerry Link. For details on how to back up your smartphone, click on one of the following links based on which version of BlackBerry Link you are currently using.

Using a BlackBerry 10 smartphone:

Because BlackBerry 10 software updates can be large files, hop on a Wi-Fi network if possible. This will speed up your download times and save you data costs. Once that’s done, complete the following steps to check for updated software.

  1. On the home screen, swipe down from the top bezel
  2. Tap Settings followed by Software Updates
  3. Tap Check for Updates
  4. If an update is available, tap Update to start the update process
  5. When the software update has finished, a restart will be required

Using BlackBerry Link on a PC or Mac:

Complete the following steps to update your BlackBerry 10 smartphone using BlackBerry Link.

Important: Do not disconnect your smartphone during the update process.

  1. Ensure the computer is connected to the Internet
  2. Connect the smartphone to the computer using a USB cable
  3. Launch BlackBerry Link
  4. In the Settings view in the left pane, click Install Update
  5. Click the next Install update prompt
  6. When the software update has finished, your device will restart automatically

For more information on updating a BlackBerry 10 smartphone, or to update via the web, visit and look for the BlackBerry 10 OS heading.

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • Michael

    My phone will not upgrade. Keep getting a error message, but updates are available.

  • gary gibson

    If you down load blackberry link and then disconeted from the internet,would the update still work?

  • Ali

    Hi. I still have problems in BBM. He always kicks me out.

  • tauheed

    All of my text. Messages were deleted. What should I do now?

  • gsvaibhav

    My phone is restarting suddenly
    Will there be any use if I update?
    Should I update to version suggested by carrier or blackberry website? Will updates differ in website from country to country
    I am in India

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  • othman gadi

    Garth guide

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  • Alaa

    I did this tips before but what can I do when my mobile made restart and not open for 5 hours?? How can I solve this problem!!! The other problem is when I was updated my mobile I can’t reply phone calls and see SMS or emails plus the update doesn’t install very well.. you must give us more information how to update step by step with pictures and how to solve problems.

  • Getting Started with BlackBerry Work Drives | Inside BlackBerry Help Blog

    […] You need to be using a BlackBerry 10 device with BlackBerry 10 OS 10.1 or later. To identify which version of the BlackBerry 10 OS you are using on your device, tap Settings followed by About, and review the OS Version field. Check out our post on how to update a BlackBerry 10 device for assistance. […]

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