How to setup Contacts & Calendar sync using BlackBerry Link 1.1.1 for Windows

How-To

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With the release of BlackBerry Link 1.1.1 for Windows, a new feature has been added that allows you to synchronize your local Microsoft Outlook contacts and\or calendar data between your computer and a BlackBerry 10 device running BlackBerry 10 OS version 10.1 or later.

Note: Using a Mac? An updated version of BlackBerry Link that offers two way contact synchronization is now available. To get it, visit http://www.blackberry.com/blackberrylink

Here’s a quick overview of how to set up contacts and/or calendar synchronization as well some troubleshooting tips in case you run into some issues.

Before we begin, you’ll need to ensure you are using BlackBerry Link 1.1.1.26 or later. To get the latest version go to http://www.blackberry.com/blackberrylink.

How to set up and synchronize your contacts and/or calendar data with Microsoft Outlook

  1. On your computer, open BlackBerry Link and connect your device
  2. Along the bottom toolbar, click your device
  3. Click the Settings Link-111-Win-1 icon
  4. In the Settings view, click Synchronization
  5. Click Configure
  6. Select the account that contains the contacts you want to sync with followed by clicking Select Account
  7. Click Configure next to Contacts and/or Calendar to set up sync preferences
    • If you want to choose additional folders to sync, click the Add Folder Link-111-Win-2 icon
  8. Click OK
  9. Click Sync Contacts/Calendar

To synchronize again in the future, when you connect your device and open BlackBerry Link an option to Sync Contacts/Calendar will appear in the device menu along the bottom toolbar.

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Troubleshooting Tips

How can I turn on automatic synchronization?

To sync content automatically whenever you connect your device to your computer, complete the following steps:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, check the box next to Sync contact automatically when the device is connected with a USB cable

After synchronization, I can’t see my contacts and/or calendar data on my device?

Verify that your contacts and calendar sync preferences, including the option to sync automatically, are set correctly. Complete the following steps to review these settings:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, verify the correct account is selected
    • If an incorrect account is selected, click Reset Settings followed by selecting the correct account
  5. If the correct account is selected, click Configure next to Contacts or Calendar
  6. Review and verify the Folders To Sync settings are correct and point to the location of your personal data stored within Microsoft Outlook

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If you are still unable to identify the correct location of your contacts and/or calendar data, please contact your administrator for additional assistance.

I can’t find my device synchronization settings in BlackBerry Link

Complete the following steps to review and customize your device synchronization settings. An important thing to keep in mind is that unless your device is connected to your computer, you will not be able to review your synchronization settings.

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, click Configure next to Contacts or Calendar
  5. Review and customize the following settings:
    • Sync direction
    • Conflict Resolution
    • Folders to Sync

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How do I set up conflict resolution & prompt on deletion settings?

Conflict resolution settings can be found within your device synchronization settings that are stored in BlackBerry Link. Complete the following steps to review your conflict resolution settings:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within synchronizations settings, click Configure next to Contacts or Calendar
  5. To get notified of deletions, check the box next to Notify me if synchronizing contact will delete content from my device or computer
  6. Review and customize the following settings:
    • Sync direction
    • Conflict Resolution
    • Folders to Sync

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit www.blackberry.com/support for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • youssef salib

    I want to synchronize with ipad,how to

  • http://nerdberry.net/2013/06/06/how-to-setup-contacts-calendar-sync-using-blackberry-link-1-1-1-for-windows/ How To: Setup Contacts & Calendar sync using BlackBerry Link 1.1.1 for Windows — NerdBerry

    […] InsideBlackBerry […]

  • stylianos

    How about notes and tasks synchronization?

  • Brian Milner

    I have updated all programs and it goes through what looks like a sync, but each time says “sync unsuccessful.
    Also get the Error message: CPeferenceManager Configuration Value for /Preferences/Account_2_131074/DevicePin not set in Transconfig.xml for translator RimBB

  • anjan

    how cost it is?

  • http://www.suewarren.co.uk sue warren

    I run my business through phone so calendar is set up as Google mail and calendar …recently the calendar on my BlackBerry 10 Z has stopped syncing to my computer although my computer calendar still syncs to my phone..why ?and how do I fix this? all usual things are turned on with phone as they should be..im not happy with this phone as it’s not efficient like the torch was

  • rob

    What if we don’t have Outlook?

  • candie

    I’ve tried this and it only worked when I told it to put everything from my outlook onto my z10 after that any syncing I tired to do gas given me errors! Help I need thus to function.

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  • Manuessa Adriano

    Iss0 e maximo

  • Richard Siegel

    I use a Bold 9650 and have my calendar and contacts in Google Apps for Business. I do not have these synced to my Bold because Google discontinued its sync to Blackberry last fall. This is leading me to switch to an Android phone, but I would prefer to stick with BB and get a Q10.. Before I buy a Q10, I need to be sure these Google Apps for Business services will sync with the Q10. Please advise ASAP Thanks.
    Richard Siegel

  • moitshepi

    Bbm,it does not respond

  • dean

    I have followed above steps but I cannot get calendar events to load to my outlook calendar on my desktop
    Any ideas

  • http://uwbatman.wordpress.com uwbatman

    it won’t sync again after the first sync. keep getting sync unsuccessful message. using BBlink 1.1.1.32 Windows 8 Q10 os10.1.0.4633

  • http://Ff123456789 سلطان العنزي

    مرحبا بكم

  • Edriss Feyzie

    Great write up, works like a charm.

    If I can be bold and suggest OTA sync similar to BlackBerry Link cloud it would be super! :)

  • Anthony

    On some devices it leaves you with only an import option and not synchronize contacts and calender. What should one do in such a case

  • http://www.berryreview.com/2013/06/10/blackberry-link-now-includes-2-way-desktop-contact-calendar-sync-for-blackberry-10-pc-outlook-mac/ BlackBerry Link Now Includes 2-Way Desktop Contact & Calendar Sync for BlackBerry 10 (PC Outlook & Mac) - BerryReview - Mobile Edition

    […] If you want to figure out how to setup two way sync on BlackBerry 10 the Help Blog provided this great tutorial: […]

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    How to setup Contacts & Calendar sync using BlackBerry Link 1.1.1 for Windows | Inside BlackBerry Help Blog

  • http://www.outlookrecoveryguide.org/sync-contacts-outlook-blackberry.php Sync Contacts Outlook Blackberry | OutlookRecoveryGuide.org

    […] How to setup Contacts & Calendar sync using BlackBerry Link 1 … – With the release of BlackBerry Link 1.1.1 for Windows, a new feature has been added that allows you to synchronize your local Microsoft Outlook contacts andor calendar data between your computer and a BlackBerry 10 device running BlackBerry 10 OS version 10.1 or later. […]

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