How to set up a BlackBerry Q10 smartphone



If you just picked up a new BlackBerry Q10, here are a few things you should know to help you set up your device.

Get to know your smartphone

The first thing you should do after opening the box is review the graphic above to understand the various features and functions found on the BlackBerry Q10. The documentation that came with your new smartphone is another great place to start.

Insert a SIM card, battery & media card

In order to insert your SIM card, media card and battery into a BlackBerry Q10, you will need to remove the battery door first. To do this, press and slide the battery door down as shown in the following graphic.


After removing the battery door, insert your SIM card, media card and battery as shown in the images below. When finished, plug in your smartphone so it can charge. The battery that’s included in the box isn’t fully charged.


Setting up your new smartphone

The first time you turn on your BlackBerry Q10, you’ll be taken through a onetime setup wizard that requires a network connection, so make sure you can connect to a mobile or Wi-Fi network. After completing the setup wizard, the Setup app will open allowing you to setup other features and functions.

To finish setting up your new BlackBerry, you will be prompted to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, visit on your computer. If you can’t remember your BlackBerry ID password, check out our blog post on resetting your BlackBerry ID password.

You can use the Setup app to:

  • Connect to a Wi-Fi network
  • Add your email accounts, BBM and social networking accounts
  • Set up your payment options for purchases you make from the BlackBerry World storefront
  • Transfer data from a BlackBerry 7 smartphone (for help transferring data from earlier BlackBerry smartphones, use BlackBerry Link as described below)
  • Customize and personalize your device settings
  • Watch tutorials or open the Help app to learn more about BlackBerry 10

Tip: For some additional help, review the ‘After you switch devices‘ section that can found in the BlackBerry Q10 User Guide.

After the initial setup process is completed, you can always access the Setup app again by tapping the Setup icon on the Home screen.


Transferring information to your new smartphone

You can easily transfer information from your previous device to your new BlackBerry Q10. To transfer information between BlackBerry smartphones, you can use the BlackBerry Link software on your computer, BlackBerry Protect, or you can use a media card. If you are switching from a non-BlackBerry device, you have the option of using the Device Switch app to help you transfer contacts, calendar, photos & videos to your new smartphone.

Tip: Switching to BlackBerry 10 and not sure which version of BlackBerry OS you are currently using? If so, check out our blog post on how to identify BlackBerry Device Software versions.

For more information on transferring your data to a BlackBerry Q10 check out the following video as well as any of the links below for additional steps.

[ YouTube link for mobile viewing ]

For more information on switching devices, open the Setup app on your BlackBerry Q10 followed by tapping Device Switch or visit

Home screen at a glance


How To Demos & the Help App

After setup, you should review the various touch gestures you can use in BlackBerry 10. For a visual overview, check out the BlackBerry Q10 How To Demos to view short videos that can help you master your new smartphone.

As mentioned earlier, you can learn more about the features and functions built into your BlackBerry Q10 by accessing the Help app. The Help app gives you one-touch access to several useful sites, including the BlackBerry Support Community Forums where you can talk with thousands of other BlackBerry customers.

What do you love the most about the BlackBerry Q10? Personally, I love the design of the keyboard. Simply put, it’s beautiful and functional.

How about you? Leave a comment and let me know!

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • Jim Stothers

    How can I connect my BB Z10 to an external memory. I have tried connecting a memory stick via a USB cable but the Z10 does not recognize the connection.

  • jack ko

    The blackberry Q10 What time sell in HongKong?

  • Jan

    Hi Mike,

    How do I tell what kind of email account my company is using?

    I cannot go thru my IT to set up the email as our company does not allow personal phones to be set with work email

  • gary gibson

    My curve 9300 o/s 6 Dose not support the vidio format of the “blackberry Q10 How to demos”
    What kind of format would I need to download to my curve or PC?

  • gary gibson

    My curve 3600 can’t support the format of the blackberry Q10 how to demos
    What format would I need?

  • Bobbie Jo

    How do u delete people off the BBM on the Q10

  • Danielle Kennedy

    Hi it brought my blackberry Q10 just over a week ago and last night it started to go really slow and said it needs a software update so I updated it and it completed and restarted and when it came back on I wasn’t connected to my mobile network, so I went in to network connections and tryed clicking in mobile network but it wont not open? (I’m not on flight mode either) so I wiped my phone to see if that help but when it came on and done the setup it just kept saying sim initialising and then turns off and several times now it randomly restarts itself? Can you help me?

  • zandile

    Can you please help me to activate blackberry Q10?

  • http://estilista mauro alejandro

    K’ gusta d’ color k’ hace completos

  • Murad M

    I just bought the Q10 2 days ago from Dubai. Now I’m in Ethiopia. I love the design and the keyboard and everything. I am just disappointed that the Internet do not work here in Ethiopia via the SIM card. A small letter ‘h’ shows next to the network signal and no connection. I tried to register APN of my service provider, unfortunately it does not even save it or register it. Please HELP!!!!

  • Neha

    During setup my blackberry has blacked out . I don’t understand what to do. I was just updating the software and I don’t know what went wrong.i tried everything but my blackberry is not responding. Please help

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