How to change your BlackBerry ID username

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A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.

But what happens though if you change email addresses after creating your BlackBerry ID? For example, I recently changed email providers, so I’d like to share how I went about updating my BlackBerry ID with my new email address on my smartphone as well as my PlayBook tablet using the BlackBerry ID website.

Tip: For those using BlackBerry 7 smartphones or Playbook tablets, you also have the ability to edit your BlackBerry ID details on your device. Details on how to do this can found further below. 

Before we begin, if you do not know which version of BlackBerry device software you are currently using, check out our blog post on how to identify BlackBerry device software versions before proceeding.

BlackBerry Device Software 4.0 to BlackBerry 7.1 and BlackBerry PlayBook tablets

1. Visit using the BlackBerry Browser or your computer
2. Select Sign In and enter your BlackBerry ID username and password followed by selecting Sign In

  • Tip: Your username is your email address

3. Select Account Details and next to Details, select Edit
4. Remove the current username (email address) that is displayed and place it with your new username
5. Select Save followed by selecting Done.

BlackBerry 7 and BlackBerry 7.1 only

For those that are using a BlackBerry 7 OS-equipped smartphone, in addition to changing your username using the instructions above on the BlackBerry ID website, you also have the option of changing your information on your device with the Options menu.

To edit your BlackBerry ID information while using a BlackBerry 7 OS smartphone, complete the following steps.

1. While viewing your Home screen, select Options
2. Select Device followed by BlackBerry ID
3. Remove the current Username (email address)
4. Enter the email address you would like to use into the Username field
5. Press the Menu key and select Save.

BlackBerry PlayBook Tablet

To change your username when using a BlackBerry PlayBook tablet, complete the following steps:

1. Swipe down from the top bezel or tap the Settings icon.
2. Tap BlackBerry ID.
3. Tap the BlackBerry ID Information pencil icon.
4. Enter the First Name and Last Name. These fields are optional.
5. Enter the Screen Name and BlackBerry ID Username. These fields are required.
6. Tap Submit.
7. Enter the corresponding BlackBerry ID password when prompted and tap OK.
8. Users will receive a confirmation prompt displaying: “Your BlackBerry ID account has been updated.”

Got a question or comment? Leave it below and let us know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • How to identify a BlackBerry ID Username | Inside BlackBerry Help Blog

    […] information. If you notice you are using one of these addresses, please follow the instructions on this post to update your BlackBerry ID Username to a different email […]

  • Paul

    BBM ya ka eya sukudisa

  • kemantha

    I have been trying to reset blackberry username and retrieve id password. My blackberry username is I can’t change my username to retrieve password to reset. Please help.

  • prince4ademola2

    Hello, please I need help concerning my blackberry I’d. It is conterfeiting with another device that I mistakingly used it with. Please what can I do to use different ID on both device. Thank you

  • http://bebeku adee.wat

    Hy synk

  • ivan


  • akash solanki

    I forgot my password so I deleted my blackberry Id now I want to make a new to do that???

  • koko

    Iwants shange blackberry I’d pasword

  • http://howtochangerblackberryID krystal hickey

    This website didn’t really help me I have bnot got a computer !

  • odinaka

    Each time I click on Blackberry Id a message pops up displaying ‘unable to update blackberry account information while offline’. Am so tired of this, my bbm has been useless, pls help!

  • anika

    When I set up my blackberry I’d I used my mtn blackberry email but entered it wrong, now I cannot remember my password and when I say forgot password it sents my reset to an email that is not acsessable. What must I do?

  • omotayo bankole

    I can’t change bb I’d to my own

  • http://gmail mukesh

    Create. My new and fresh blackberry I’d

  • eija

    I was attempting to change my blackberry I’d,but can’t find the “sign in ” button. Pls help..

  • wisnu

    What if want my old blackberry id from another device. I really need my old id cause all of my contacts are in it. I’ve tried to change my blackberry id from the option menu on home screen, but it says that the email have been used.. Please help..

    Kindly reply to my email

  • Abubakar yakubu

    Please help me to correct my this blackberry user I.D. Its lost and I want to retrive my formar application with the pin 2637FCB.regard.

  • florence

    I didn’t set up for blackberry I’D the time I buy this phone 9320 so pls help how can I set it cause I dnt knw how set it

  • http://downloadeverything wannisa


  • jonathan odono

    I want to change my BB Id but I also forgot my password.I can’t change password because I misspelled the Id that I’ve registered.its instead of

  • pete newman

    Hello. I’ve forgotten my BBID password and no longer use hotmail as an email address and have forgotten that password as well. I can’t seem to recover it so I’m hoping there’s a way to send my BBID password to my new email address. I haven’t had much luck. PLEASE HELP!!!

  • lwazi

    I have problems with my I’d,I registerd two weeks ago but the pin is still giving me problems,tried reseting it aint no help,I can’t get to change device is BB9300,please help

  • http://Ican'tmanagetochangemyblackberryI.d. jeny

    I can’t manage to change my blackberry I.d. And iam youseing my fone and I have used all my password chances because I’ve forgotten it please help!? You’res jeny b x thank you

  • http://google muhammad azle


  • http://sanjay danjay


  • http://hotmail Anyelina Singh

    I forget my black berry ID can u plezz help me to get a new ID

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