How to locate a missing icon on a BlackBerry smartphone


Have you ever run into a situation on your BlackBerry® smartphone where one or more of your Home screen icons disappear? Whenever I can’t find an icon, here are the steps I take to track it down.

Step 1: Check Folders

The first place you should check is the various folders on your BlackBerry smartphone. If you still can’t find a particular icon after checking your folders, the next step would be identifying if the icon is hidden.

Step 2: Checking for Hidden Icons

If you are using a BlackBerry® 6 or BlackBerry® 7 OS smartphone, you can use Universal Search to find hidden icons. If you are not familiar with Universal Search, learn more by reading our blog post on how to use Universal Search. If the missing icon is found using Universal Search, please review the section ‘How to unhide icons’ that can be found below.

To show hidden icons without using Universal Search, use the option of “Show All Icons” when viewing your Home screen. After doing this, any icons you have hidden previously will be dimmed slightly as per the screenshot below.

How to show hidden icons

1. From the Home screen, press the Menu key
2. Do one of the following:

  • BlackBerry 6 & BlackBerry 7 – Select “Show All Icons”
  • BlackBerry® Device Software 5.0 and below – Select “Show All”

Note: If the option “Show All Icons” or “Show All” does not appear in the menu after step two, there are no hidden icons on your device.

How to unhide icons

1. Highlight the hidden icon that is dimmed slightly
2. Press the Menu key and select “Unhide Icon”.

Step 3: Check My World for Uninstalled Apps

If you are still unable to locate the icon, the next step is to review the uninstalled apps listing that is available within My World while using the BlackBerry App World™ storefront. After reviewing the list, if you see the app or game you’d like to reinstall, select it and use the Reinstall option that appears in the top right corner of BlackBerry App World to get it back on your smartphone.

1. From the Home screen or within a folder, select “App World”
2. Select My World and using the drop down menu, select “Uninstalled”
3. Select the uninstalled app followed by “Reinstall”.

Step 4: Are You Using Third Party Themes?

Themes are available from BlackBerry App World, and the reason I mention them here is because some themes can move icons when they are enabled. If you are using a different theme on your device, consider switching back to the default BlackBerry smartphone theme.

BlackBerry 6 & BlackBerry 7

1. From the Home screen or within a folder, select “Options”
2. Select “Display” and then “Screen Display”
3. In the Theme section, do one of the following:

  • Select the “BlackBerry 6” theme
  • Select the “BlackBerry 7” theme

4. Press the Menu key and Select “Activate”

BlackBerry Device Software 5.0 and below

1. From the Home screen or within a folder select “Options”
2. Select “Theme” followed by your device’s default theme
3. Press the Menu key and select “Save”.

If you would like to know more about using themes on a BlackBerry smartphone, read our blog post on getting started with themes on BlackBerry smartphones.

Help Us Help You

If you are still unable to locate the missing icon after completing the steps provided above, I suggest reading our blog post Tips for Finding Help for your BlackBerry smartphone or BlackBerry® PlayBook™ tablet. Within you’ll find information on how to get additional support using self-service options such as the BlackBerry Support Community Forums.

Have a question about locating icons on your BlackBerry smartphone? Leave a comment below and let us know!

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  • diana susdyan

    Bagaimana klu yg hilang app worldnya?

  • banjo adeniyi

    Help Me To locate my blackberry application

  • Daz

    Please can you help me? I can’t find my app world icon? It shows it on my applications list but it is not there. I know many people have the same problem I can’t find any answers if there is no solution to this please say because I have been looking for months.

  • KarenDoris

    Thanks a million for this resource…it’s very useful. It helped me after a long period of unsuccessful search for my message icon.

  • simphiwe

    I would like u to show bck my facebook on my menu

  • mohammed timol

    How do I retrieve my email icon on a blackberry 9320

  • Adedapo Adeyemi

    Just bought my blackberry bold 2 and each time I download Facebook from the Blacberry World am unable to locate the icon. Atimes in my bid to get it, the icon uninstalls itself from the Application World. Please help as every other thing shows and works except Facebook .

  • Olasinde Alex

    I have not been seeing the ”option” icon or menu anywhere on my blackberry bold 5, which makes it impossible for me to change settings and do much more on my phone…pls kindly help me out

  • maryke

    After wipe my blackberry 9320 curve saving mode on battery and device analyser gone on phone

  • http://N/A Nuuyoma Romanus Romeo

    I stil can’t find my app world folder in my menu,plsss help me how to retrieve it back

  • piung

    I still can’t find the icon of music from any solution above

  • Adelabi kazeem

    I have download twitter on my blackberry smartphone slide 9800 but i can’t find it on my phone after i have reinstalled it.What should i do?

  • Cathrine

    I lost my Option icon I need help I tried but it can’t be back

  • Ayesha

    I have downloaded twitter bt cannot find it anywhere on my blackberry!!! Is there a way i can find it?need help ASAP??????

  • http://howtolocateamissingicon ughene

    I need to know how to use my smartphones app world I have an id but it still won’t work I even.signed and made a new account and reseted my phone some one help me please

  • Jenny

    I can’t locate my download icon. What do I do?

  • http://appworld vusi

    After upgrading FB the icon disappeared followed all ur steps nothing happens

  • Rabia davids

    I upgrated my twitter and facebook but I can’t find them anywhere on my phone and its not by my homescreen either

  • jordan

    I have missing icons on my blackberry torch 9810 like text and contacts etc but I don’t have any themes enabled I have a theme downloaded but not in use only my blackberry 7 theme can anybody help me with my missing icons?!?!

  • Avril

    Unable to allocate my BBM icon – Pls help !!! #Distressed#

  • louisa odinya

    My BBM shows installed in the app world but I can’t find the icon on my home screen

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    How to locate a missing icon on a BlackBerry smartphone | Inside BlackBerry Help Blog

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