How to find a lost BlackBerry smartphone using BlackBerry Protect

How-To

Have you ever experienced that sinking feeling in the bottom of your stomach when you realize that you can’t find your BlackBerry® smartphone – or worse yet, you aren’t really sure where or when you last had it? BlackBerry® Protect™ to the rescue!

This post will show you two features of the BlackBerry Protect app that can help you find your phone should it become misplaced. First, we’ll enable Location Reporting so that you can view your device’s location on a map. Then I’ll show you how to have your device play a sound to help you locate it if it’s nearby.

To take advantage of these features, you must have the BlackBerry Protect app installed on your smartphone. If you are new to BlackBerry Protect, I suggest checking out our BlackBerry Protect Getting Started Guide to learn more about the great features offered by this service before proceeding further.

How to enable Location Reporting

To view your BlackBerry smartphone’s approximate location on a map, Location Reporting must be enabled on your device:

1. From the Home screen or from within a folder, select “BlackBerry Protect”
2. Press the Menu key and select “Options”
3. In the Location Reporting section next to “I want this device’s location to be viewable from the BlackBerry Protect web site”, select the check box
4. Press the Menu key and select “Save”.

How to view your BlackBerry smartphone’s approximate location

Now that you have Location Reporting enabled, if you have misplaced or lost your smartphone you can attempt to locate it on a map using the BlackBerry Protect website. Please keep in mind that if your smartphone is turned off or does not have an active wireless connection, BlackBerry Protect will not be able to report your device’s location. For more information about Location Reporting, read the BlackBerry Protect User Guide.

Provided you have enabled Location Reporting, to view the approximate location of your smartphone complete the following steps:

1. From a web browser, navigate to the BlackBerry Protect website and log in using your BlackBerry® ID credentials
2. Click “View Location” and BlackBerry Protect will attempt to locate your BlackBerry smartphone.

How to make your BlackBerry smartphone play sound

If you misplace your device, you can have BlackBerry Protect play a sound to help you locate it. When you activate this feature, your smartphone’s sound profile is automatically switched to the Loud profile. If you have customized the Loud profile to be Silent or Vibrate Only, this feature will not function as designed.

1. From a web browser, navigate to the BlackBerry Protect website and log in using your BlackBerry ID credentials
2. Click “Play Sound” and then click the “Play Sound” button.

Have a question or comment about BlackBerry Protect? Leave it below and let us know.

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  • http://gmail John Mbavha

    My blackberry 8520 was0 stolen on 16th September 2012. Can I still locate it now. I’ve bought another one 9790. I still uses0 the same I’d and password. Pliz help me

  • David

    Help me to find my blackberry

  • http://google cody

    Good

  • kefuwe

    I lost my bb8520 a year ago & there is still no hope

  • victor

    I have lost my blackberry

  • http://blackberryprotect lusanda alex gqiza

    I lost my black berry 8520 curve IMIE 358140047898350 /BBM PIN 27D8FECE three months ago I will like to know if it can be able to be track by black berry protector. Plz help me

  • alunda

    Am not sure wat happened, I connected my smartphone (o my laptop an all of a sudden my pictures an music was whipped out. Can’t seem to retrieve anything pls help me.

  • Arinze

    My device has just been stolen. I have my location turned on and the device is still on but I cant view my location. Please help

  • http://google recco

    I need to fine my stolen phone

  • http://tlout@webmail.co.za refilwe

    Lost my phone realised after my friends left
    2971FF69 thts my pin

  • http://mobilemultimedia301.wordpress.com/2013/06/11/blackberry-protect/ BLACKBERRY PROTECT | Telekomunikasi Multimedia B.301

    […] Sumber 2 […]

  • itumeleng

    Please help me find my missing blackberry. I just buought the phone it hasn’t been two months and my phone is stole. I plead please.

  • Faniswa Yisa

    Am trying to track my phone but don’t remember my Id. What ate my other options?

  • Mary Mateane

    I would like my phone to play a sound when lost/stolen or misplaced.

  • anna

    So is it impossible for me to find my blackberry if the battery was drained when it went missing ?

  • http://www.blackberry.com sasha

    I can’t find my phone?? Plz can I get some help

    • http://www.blackberry.com sasha elske

      I need help to find my phone
      Please can you help me???
      If you do there will be a reward please I’m begging you.

  • http://www.blackberry.com sasha elske

    I need help to find my phone

    Please can you help me???

  • http://blackberryprotect malike martin

    This did not help me

  • raphael

    Can u please help me find my phone my pin is 28871138

  • Lulamile Rawula (Ludwe)

    When my phone is lost I want to be able to trace it

  • tapelo pakkies

    Need help on locating my blackberry curve 9320 I was stolen

  • http://venturebeat.com/2013/07/05/wake-up-google-even-sony-now-has-its-own-smartphone-recovery-service/ Wake up, Google: Even Sony now has its own smartphone recovery service | VentureBeat

    […] has a tracking service through HTC Sense, and BlackBerry offers the functionality via BlackBerry Protect. (There are also countless apps like Prey and Lookout that fill the app on […]

  • http://www.thecapitals.com/wake-up-google-even-sony-now-has-its-own-smartphone-location-service/ The Capitals™ – Capitalists' Magazine | 資本家札記 | Wake up, Google: Even Sony now has its own smartphone location service

    […] has a tracking service through HTC Sense, and BlackBerry offers the functionality via BlackBerry Protect. (There are also countless apps like Prey and Lookout that fill the app on […]

  • Ntlameng Stella Ngoma

    I want to track my lost blackberry 9800 using another blackberry phone.

  • nosihle

    Please help me restore my blackberry protect user name and password

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