Five Tip Friday – Tips for updating your BlackBerry smartphone, your apps, and BlackBerry Desktop Software

Five Tip Friday

Updating software can seem like an intimidating task if you are unfamiliar with the process, but nothing could be further from the truth if you are BlackBerry® smartphone user. We provide multiple options for updating your smartphone, each with easy-to-follow prompts that get you on your worry-free way.

For today’s Five Tip Friday, I’d like to provide you with the different methods for updating your BlackBerry smartphone and apps. I’ll also explain how to update your BlackBerry® Desktop Software, which is an important tool in your BlackBerry device toolbox.

There are a few things to consider before we begin: First, updating your BlackBerry smartphone software takes some time. My suggestion: Complete the update while you are busy doing something else; after all, you are a BlackBerry smartphone user so multitasking is something you are very familiar with!

(Shameless plug: While you are performing the update, check out some other blog posts here on the Inside BlackBerry Help Blog, log in and chat with other BlackBerry smartphone users on the BlackBerry Community Support Forums, or watch some videos on the BlackBerry Help YouTube® Channel.)

Multitasking leads me into the next consideration: During a full OS update, your device will be disconnected from the mobile network and you will not be able to access any of your data on the device until the update process is complete.

With that out of the way, let’s get started…

1. Checking for updates on your device

You can update your software over the air or “OTA” as we call it. You can check for and run any available update right from your BlackBerry smartphone. In order to use this feature, you must have an active data plan with your wireless provider.

BlackBerry® 6 & BlackBerry® 7 OS

1. From the Home screen or from a folder select “Options”
2. Select “Device” and then “Software Updates”
3. The device will check for updates.

If an update is available, follow the prompts until the process is completed.

Tip: Schedule this process to run at a different time – while you sleep, for example – by using the “Schedule Update” option.

BlackBerry® Device Software 5.0 and below

1. From the Home screen or from a folder, select “Options”
2. Select “Advanced Options” and then “Wireless Update”
3. Select “Next” from the Introduction screen
4. Select “Check for Updates” and wait for it to search.

If there is an update available, select update and follow the prompts.

2. Use BlackBerry Desktop Software

If you have a PC or a Mac computer, you can update your BlackBerry smartphone using BlackBerry Desktop Software. If you need to install BlackBerry Desktop Software, click on one of the links below to download the version for your computer:

Updating using BlackBerry Desktop Software for PC

1. Connect your device to the PC using your USB cable
2. If an update is available (see screenshot below), click “Update…”

3. Click “Get Update”
4. Select the applicable check boxes and then click “Install Update”.

Updating using BlackBerry Desktop Software for Mac

1. Connect your device to the PC using your USB cable
2. If new software is available, a prompt will appear. Select “View Details” to continue
3. After reviewing the details, select “Start”.

3. Update using a PC web browser

If you are using a PC, you can navigate to www.blackberry.com/update and update your device using a PC web browser. Provided you have a USB cable, you can do this using the following steps.

1. Navigate to www.blackberry.com/update from a supported web browser
2. Click “Update your Software”.

Note: Depending on your web browser, an add-on might be required, which you will be prompted to install. Please contact your system administrator if you have issues installing the required browser add-ons that are required when updating BlackBerry software using a web browser.

3. Click “Get Update”
4. Select the applicable check boxes and then click “Install Update”.

4. Update your apps!

Just like your BlackBerry Device Software, some of your apps will have updates available from time to time. You may be notified on the notification bar of your Home screen, or you can check for updates in the My World section of BlackBerry App World.

1. Select BlackBerry App World from the Home Screen or from a folder
2. Select the “My World” icon
3. From the drop down menu at the top select “Upgrades”
4. Select the app you would like to upgrade.

5. Update your BlackBerry Desktop Software

Updating your BlackBerry Desktop Software is a quick and easy task (keep in mind that your device backups and synchronization settings will be saved during this process). A tip I always provide a friend or family member who is about to upgrade their BlackBerry smartphone is to update their BlackBerry Desktop Software before they get the new device. This ensures that the desktop software will recognize the new device when it’s connected to the computer for the first time.

BlackBerry Desktop Software for PC

1. Open BlackBerry Desktop Software
2. Click the question mark in the top right corner
3. Click “Check for Updates”
4. If an update is available, follow the prompts until completed.

BlackBerry Desktop Software for Mac

1. Open the BlackBerry Desktop Software
2. Click the “BlackBerry Desktop Software” drop down menu (just to the left of the apple in the top left coroner of your screen)
3. Click “Check for Updates…”
4. If an update is available, follow the prompts to complete the update.

Got a question about updating your BlackBerry smartphone or BlackBerry apps? Leave a comment and let me know.

About Brian S.

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