How to reset a BlackBerry smartphone


Note: If you are using a BlackBerry Z10, check out our post on how to restart a BlackBerry 10 smartphone

Some useful information every savvy BlackBerry® smartphone owner should know is how to reset their device. A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the operating system software and applications of a BlackBerry smartphone. In terms of troubleshooting, it is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network issues.

There are two options when performing a reset: a hard reset or a soft reset. The difference between the two is that performing a hard reset involves removing the battery temporarily, whereas when performing a soft reset, a key combination is used to reset the BlackBerry smartphone.

Both options accomplish the same goal – restarting the BlackBerry smartphone – but an important thing to know is that a soft reset can only be performed on BlackBerry smartphones with a QWERTY keyboard, such as the BlackBerry® Bold™ 9900 smartphone or BlackBerry® Torch™ 9810 smartphone.

Note: Before performing either reset method listed below, ensure any open documents, emails or files are closed.

Performing a Hard Reset

As mentioned earlier, if you are using a BlackBerry smartphone that does not contain a QWERTY keyboard such as the BlackBerry® Torch™ 9850 smartphone, you can only perform a hard reset as a soft reset isn’t possible. The Hard Reset method of resetting a BlackBerry smartphone applies to every BlackBerry smartphone.

To perform a hard reset, complete the following steps.

  1. Remove the battery cover from the back of the BlackBerry smartphone
  2. Remove the battery, and then reinsert it after a few seconds
  3. Replace the battery cover.

Performing a Soft Reset

A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. As mentioned previously, it is only available on BlackBerry smartphone models with a QWERTY keyboard, such as the BlackBerry Bold 9900 smartphone or BlackBerry Torch 9810 smartphone.

To perform a soft reset, complete the following steps.

  1. Press and hold the Alt key (1)
  2. While holding down the Alt key, press and hold the Right Shift key (2)
  3. With both of those buttons still pressed, press the Backspace/Delete key (3)
  4. When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding.

A few more things you should know about the reset process:

Got a question about resetting a BlackBerry smartphone? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • seyedmohamed

    good idea

  • florence

    I wanted to change the blackberry I’d on my bold 9900, and I when I tried to type in my email address, the device told me that I would have to restore the phone to factory setting in order to wipe out the pre-existing email address. So I typed yes for it to be restored to factory setting, and the device told me that I would not be receiving any emails from the previous email address am tryin to wipe out and I agreed to it, but after I set it to factory setting, whenever I put on the phone, after like 10seconds it just goes off even though there is a full battery, pls what should I do

  • Giulia

    This reset strategy is not working on my bb curve 9220. How long should I press each key?

  • Himashu

    Earar app 523 ”’ how to ristart???

  • Adam

    I went through the data wipe process and now the screen is all “WHITE”.I took the battery out waited reincerted it but it just seems like it was going to come on but it just goes to an all white screen what do I do.It’s a RDH71CW.

  • Henry-J RÍseborough

    I’ve Hard resetted my blackberry bold a few times, but it still gives me an error reading as soon as I recharge it.

  • plenty

    thanks i tried it work

  • Adelaide

    My phones media memory has been completely wiped.I have a blackberry 9790 Bold.I can’t view my pictures as it says unable to display that file and neither can I take pictures it says file system out of resources.My songs are on my fone but I can’t listen to it it sayscannot play media the content is missing or not available.I’ve checked my files on my fone and media card but it doesn’t want to open and some of the file names has a question mark (?) Next to it. I need to know what I should do please?
    Thanx in advance

  • aboen

    I have problem. My device’s memory drained very quicly, although I have delete several aplication the memory remain the same.
    Now I would like reset to condition of device as the same as brand new when it still only default aplication. Could you informe how to do that? Please it’s urgent because this situation (lag) start enoying me.

  • noxolo shibe

    I’m using a blackberry 9300 and it refusis to read memory card so I was hoping that re-sterting my blackberry could help

  • roger chibwe

    my blackberry 9650 is saying “error 205 reload software”each time I switch it on.what should I do?

  • Fatima

    Recent my blackberry 9300

  • zamuxolo

    i am using blackberry 8520 is having this error message……….i try soft resetting but it still gv back “app error 523”
    what should i du???

  • sandra

    I was updating an app on my bb and wen i went to lookin for my bb app world it had vanished but i have no internet
    So how do i get it back without using the internet

  • Katie Jarvis

    I want to restore the factory settings on my blackberry curve(one of the older models) as I have an app error(523) so want to try to get it working again, what do i do? xo

  • Deepak Dorle

    Hi team,
    How I will reset blackberry handset or also how to start key pad light…..

    Deepak Dorle
    +91 9922444762

  • Kayleigh

    Thanks this really works x

  • chinenye

    I have done that but still showing white screen app error 523. Blackberry 8520

  • Slim

    i have got a blackberry 8520 which encounter the above mentioned problem (App Error 523), than at the bottom of that there is an option of Reset. if i press that Reset option its switch off. i then did that procedure of= (alt + aA↑ + del). after this it still switch off and start to swtch on by itself, it still goes back to give that white screen with that error message on it.

  • gunnz NM

    I tried the soft reset on my 9810 but the same thing pops up JVM ERROR 545
    How do I re start my new “2 me”bb torch 9810, please help !!!!

  • nathanuel

    hi.i have trouble with my email account and with my network.i want to know what to do if i want to wipe my email address and settings completely and re-install it again.tanx

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