How to reset a BlackBerry smartphone

How-To

Note: If you are using a BlackBerry Z10, check out our post on how to restart a BlackBerry 10 smartphone

Some useful information every savvy BlackBerry® smartphone owner should know is how to reset their device. A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the operating system software and applications of a BlackBerry smartphone. In terms of troubleshooting, it is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network issues.

There are two options when performing a reset: a hard reset or a soft reset. The difference between the two is that performing a hard reset involves removing the battery temporarily, whereas when performing a soft reset, a key combination is used to reset the BlackBerry smartphone.

Both options accomplish the same goal – restarting the BlackBerry smartphone – but an important thing to know is that a soft reset can only be performed on BlackBerry smartphones with a QWERTY keyboard, such as the BlackBerry® Bold™ 9900 smartphone or BlackBerry® Torch™ 9810 smartphone.

Note: Before performing either reset method listed below, ensure any open documents, emails or files are closed.

Performing a Hard Reset

As mentioned earlier, if you are using a BlackBerry smartphone that does not contain a QWERTY keyboard such as the BlackBerry® Torch™ 9850 smartphone, you can only perform a hard reset as a soft reset isn’t possible. The Hard Reset method of resetting a BlackBerry smartphone applies to every BlackBerry smartphone.

To perform a hard reset, complete the following steps.

  1. Remove the battery cover from the back of the BlackBerry smartphone
  2. Remove the battery, and then reinsert it after a few seconds
  3. Replace the battery cover.

Performing a Soft Reset

A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. As mentioned previously, it is only available on BlackBerry smartphone models with a QWERTY keyboard, such as the BlackBerry Bold 9900 smartphone or BlackBerry Torch 9810 smartphone.

To perform a soft reset, complete the following steps.

  1. Press and hold the Alt key (1)
  2. While holding down the Alt key, press and hold the Right Shift key (2)
  3. With both of those buttons still pressed, press the Backspace/Delete key (3)
  4. When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding.

A few more things you should know about the reset process:

Got a question about resetting a BlackBerry smartphone? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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