Inside @BlackBerryHelp: Get to know Social Support Team Member Matthew!

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Matthew aka ^MH

Hey #TeamBlackBerry, quick question – who is (MH^)? For those of you who answered @BlackBerryHelp Matthew – the guy wearing the hat in his picture on our Twitter® page – give yourselves a pat on the back! For those of you who didn’t, I want to introduce you to Matthew H., one of the Social Media Analysts that works behind @BlackBerryHelp.

Matthew is a busy guy, to say the least. I was able to catch a glimpse of him last week, and am excited to share some information about his personal and professional life. If you have any questions for Matthew, please leave them here!

How long have you been working for the Social Support Team?
I started with the social support team back in September of 2010.

What do you like best about your job?
The amount of people the support team is in contact with every day, and how fast we can provide tips and solutions to our users.

How has the @BlackBerryHelp community grown and developed since you first started?
Social media becomes more popular all the time! For example, when I started on the team, our @BlackBerryHelp account had 138,067 followers – and just one year later, we have one of the largest support accounts in the world with 597,341 followers!

What type of BlackBerry® smartphone do you have?
I am currently using the BlackBerry® Curve™ 9350 smartphone and love it!

What is your favorite BlackBerry smartphone app?
I would have to say BBM™! This is the best application by far, and many BlackBerry smartphone users would agree.

What is your favorite movie?
Star Wars! And I love a good Martin Scorsese film, too.

What type of music do you listen to? Do you listen to music at work? If so, what type of music do you prefer to listen to while you are working?
I love my hip hop; I always have, even when I was a little guy! But I’m never close-minded when it comes to music – I also love classic rock, blues and country.

Got a question for Matthew? Leave a comment and let us know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Connect with me on Twitter @TyWilliamsCA

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