How to block incoming messages on a BlackBerry smartphone

How-To

Block a message on a BlackBerry smartphone

A really nifty feature built into BlackBerry® smartphones is the ability to block specific types of incoming messages using a firewall. This feature will allow you block text messages and PIN messages – as well as personal or enterprise email messages – from arriving on your BlackBerry smartphone.

Here’s an overview of how to set up the firewall, as well as how to allow specific contacts to your allowed senders list so they can still contact you. You also have the ability to allow anyone in your BlackBerry smartphone address book to still contact you if desired. Keep in mind, using this feature may cause you to miss messages from friends whom you haven’t blocked, but haven’t explicitly allowed either.

Before we begin, if your BlackBerry smartphone uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information on these settings, contact your BlackBerry administrator.

Enabling the Firewall

  1. On the Home screen or in a folder, click the “Options” icon.
  2. Select “Security” followed by “Firewall”.
  3. Select the checkbox beside one or more message types.
  4. Press the Menu key and select “Save”.

Block a message on a BlackBerry smartphone

Note: If you use the firewall on your BlackBerry smartphone, blocked messages might still contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters. To learn how to do this, check out the user guide for your BlackBerry smartphone.

Allow messages from contacts in your address book

This setting allows you to block all messages except for messages received from contacts contained in your BlackBerry Address Book. If you use this feature, ensure the contacts in your address book are up to date, because if a friend’s email address isn’t listed in their Address Book entry, any messages they send you from that email address will be blocked.

  1. Select “Options” from the Home screen.
  2. Select “Security” followed by ”Firewall”.
  3. In the General section, if the Enable check box is not selected, select it.
  4. Select the Contacts check box.
  5. Press the Menu key and select “Save”.

Add a contact to your allowed sender list

To add someone to your allowed sender list who isn’t in your address book, or you do not want to use the ‘All messages from contacts in your address book’ feature, complete the following steps to allow incoming messages from a specific email address, phone number or PIN.

  1. Select “Options” from the Home screen.
  2. Select “Security” followed by “Firewall”.
  3. In the General section, if the Enable check box is not selected, select it.
  4. In the Block Incoming Messages section, select one or more message types.
  5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.
  6. Click “Add”.
  7. Press the Menu key
  8. Click one of the following menu items:
    • Add Email Address
    • Add Phone Number
    • Add PIN
  9. In the Enter new exception dialog box, type the contact information.
  10. Press the Enter key.
  11. Press the Menu key and select “Save”.

Block a message on a BlackBerry smartphone Block a message on a BlackBerry smartphone

Reset a blocked message counter

If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can reset the blocked message counter using the following steps:

  1. Select “Options” from the Home screen.
  2. Select “Security” followed by “Firewall”.
  3. Highlight a message type, press the Menu key and select Reset Count or Reset All Counts.

Block a message on a BlackBerry smartphone

Got a question about this feature? Leave a comment and let me know as I’d love to hear from you!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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