What is an IT Policy and how can I view it?

Tips & Tricks

BlackBerry smartphone IT policy

If you use a BlackBerry® smartphone on a BlackBerry® Enterprise Server, an IT Policy is likely applied to your BlackBerry smartphone as a result. Sometimes you may have an IT Policy still applied to your BlackBerry smartphone even if you’ve been removed from the BlackBerry Enterprise Server. Today I’ll be providing a brief overview of what an IT Policy is, how to view your IT Policy if one is applied to your BlackBerry smartphone, and how to remove it if desired.

An IT Policy consists of a set of rules that define BlackBerry smartphone security, settings for synchronizing data over the wireless network, and other behaviors. For example, if your workplace does not permit cameras, the BlackBerry smartphone administrator may optionally disable the ability to use the Camera feature on your smartphone. A very common example of an IT Policy is the requirement to have a password set to unlock your BlackBerry smartphone.

(Note: Setting a password to protect your BlackBerry smartphone is something I recommend for everyone! If you do not have a password set currently, check out the user guide for your BlackBerry smartphone where you can find information on how to set up and customize your password.)

To see if you have an IT Policy applied to your device, complete the following steps depending on which version of BlackBerry® Device Software you are currently using. (If you don’t know what version you are using, check out our post on how to identify BlackBerry Device Software versions.)

BlackBerry® 6 and BlackBerry® 7 OS

  1. Select “Options” from the Home screen
  2. Type”Security” and select “Security Status Information”
  3. Details about the IT Policy will be displayed if one has been applied to your BlackBerry smartphone.

BlackBerry smartphone IT policy

To learn more about what settings have been specified by an IT policy, you can use a feature available in BlackBerry 6 and BlackBerry 7 to view this information. All you need to do is select “View IT Policy”.

BlackBerry Device Software 5.0

  1. Select “Options” from the Home screen
  2. Select “Security Options”
  3. Select “Information”
  4. If an IT Policy is applied, the Services section will display the name of the IT Policy.

If you’ve identified that an IT policy has been applied to your BlackBerry smartphone, contact your BlackBerry Enterprise Server administrator to learn more about the settings contained within the IT policy.
If you are no longer using a BlackBerry Enterprise Server and do not have contact with the BlackBerry administrator, check out KB14202 for instructions on how to remove the IT Policy.

Got a question about IT policies? Leave a comment and let me know!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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  • http://helpblog.blackberry.com/2012/01/remove-blackberry-it-policy/ How to remove an obsolete IT policy from a BlackBerry smartphone that was activated on a BlackBerry Enterprise Server | Inside BlackBerry Help Blog

    […] to identify BlackBerry Device Software versions. I’d also recommend checking out our blog post “What is an IT Policy is and how can I view it?” to determine if an IT policy is present on your BlackBerry smartphone before proceeding any […]

  • esty

    I have tried it,and its showing No services

  • esty

    I seriously need to knw what is wrong with my phone cause some applications are not working on ♍Ɣ phone. like the whatsapp is not working on ♍Ɣ phone and any tym I try using I†̥, I†̥ will be showing me that the application is trying to open in and outside the firewall which my IT policy does not recognize. Pls I seriously need ur help on what could possibly be the problem. Thanks

  • http://www.facebook.com/leoliharma Leo Liharma Dwipayana Saragih

    I have done as told, but I haven’t seen any information that showing “View IT Policy” in th Security Status Information. Does it means my device has a problem?
    Thank You very much.

  • http://www.ebenruffgyamfi.com eben

    I can’t download nor view

  • Bright

    I bought a phone from a friend and I can’t install any applications it keep telling me that my IT policy is not allow. I wipe the phone twice but jet still, it still saying the same thing, I when to the security information of the IT policy didn’t found anything cause I wipe it but the IT policy is still activated on my phone. Please how can I get it off?

  • Bright

    Can’t install whatsapp on my phone when I tried it keep telling me it not allow by my IT policy I don’t understand what that mean please I need help. I have wipe my phone twice yet still it not working, please how can I remove this IT policy?

  • Kingsley Abu

    I can’t upload picture on my facebook because of inside and outside fire wall which does not allow by “IT”policy.

  • http://proudlywap.com oyeyemi

    anytime I wanted to install aplication this is wat my blacberry will tell me…dis application Is attemted to open a connection to a location inside the firewal and outside the firewal which is not allowed by the it policy..please what will I do

  • ruth

    Am really hving IT policy issue, I wnt 2 remove d IT policy frm my blackberry

  • thaophy

    I have problem downloading. Its saying ‘your IT policy will not allow a third party applications’

  • http://www.examtrick.tk henry

    Hi I followed your instructions on my v5 os i didn’t find any it policy, the services section was empty with a message ***no service*** but my third party apps like whatsapp, operamini, 2go and other apps notify me that my it policy is blocking the access to view info inside and outside my firewall. Please what do I do? Email me thanks

  • bobo

    Pin caching on my 9900 bold have I lock and I can’t enable o disable n my smart doesn’t read memory card my media card????

  • Freeman Ken

    Like if I want 2 open my whatapp dis is what I see ”the application whatapp has attend to open a connection to a location inside and outside the firewall which is not allow by ur IT POLICY. How can I stop it

  • sasa

    My blacberry device is 8520 and it has an it policy that doesn’t allow me to send pics to what’s up or anywhere and to view pic or vidios sent to me and I want to remove it

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    What is an IT Policy and how can I view it? | Inside BlackBerry Help Blog

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    What is an IT Policy and how can I view it? | Inside BlackBerry Help Blog

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