How to use BlackBerry voice commands and improve voice recognition

How-To

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Have you set up BlackBerry® voice commands yet on your BlackBerry smartphone? BlackBerry voice commands are designed to allow you to use your voice to perform a number of things such as make a call, check your battery level and more. Definitely useful if you have to go hands-free!

Here are some helpful things to know when it comes to using voice commands. To learn more about your BlackBerry smartphone, check out the specific user guide for your BlackBerry smartphone.

Perform an action using a voice command

1. On the Home screen or in a folder, select the Voice Dialing icon.

Set up BlackBerry voice commands

2. After the beep, say a voice command.

Set up BlackBerry voice commands

How to improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, select the “Options” icon.
2. Select “Call Management” followed by “Voice Dialing”.

Set up BlackBerry voice commands

3. In the Voice Adaptation section, select “Start”.
4. Complete the instructions on the screen.

Available voice commands

  • “Call “ – Say this voice command to make a call. To perform this task with a Bluetooth®-enabled device, such as a hands-free car kit or wireless headset, the paired Bluetooth-enabled device must support this feature and you must turn on Bluetooth technology. You can’t make calls to emergency numbers using voice commands.
  • “Call “ – Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say “call work” to call the work number.
  • “Call extension “ – Use this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
  • “Check my phone number” – If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number.
  • “Check signal strength” – Check your wireless coverage level.
  • “Check network” – Check the wireless network that your smartphone is connected to.
  • “Check battery” – Check the battery power level.
  • “Repeat” – Have the last voice prompt repeated to you.
  • “Cancel” – Close the voice dialing application.

Change the options for voice prompts

After you say a voice command, voice prompts might ask you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

1. On the Home screen or in a folder, select the “Options” icon.
2. Select “Call Management” followed by “Voice Dialing”.

  • To turn off voice prompts, change the “Audio Prompts” field to “No Prompts”.
  • To turn on voice prompts, change the “Audio Prompts” field to “Basic Prompts”.
  • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the “Audio Prompts” field to “Detailed Prompts”.

3. Press the Menu key and select “Save”.

Turn off choice lists for voice commands

If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone will present you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.

1. On the home screen or in a folder, select the “Options” icon.
2. Select “Call Management” followed by “Voice Dialing”.
3. Set the “Choice Lists” field to “Always Off”.
4. Press the Menu key and select “Save”.

Troubleshooting

I can’t make calls using a voice command.

  • Verify that your BlackBerry smartphone is connected to the wireless network.
  • If you’re using a Bluetooth-enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth-enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
  • Verify that your keyboard is unlocked.
  • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My smartphone doesn’t recognize names or numbers in voice commands.

  • Say the first name and the last name of your contact when using voice commands.
  • Improve voice recognition of numbers using the steps provided earlier in this post.
  • If you sort contacts in the address book by last name instead of first name, try saying the last name followed by the first name.
    • To change your address book sort options, open the address book, press the Menu key and selection Options followed by Contact Display and Actions. Within this screen you can customize how contacts are sorted.

Do you have any additional questions about setting up your BlackBerry voice command options? Ask away in the comments!

About Ty Williams

Community Content Manager & Blogger @ BlackBerry. Follow me on Twitter or Google+

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