Many of our customers have unfortunately been experiencing service delays this week. We apologize for the inconvenience and we want to assure you that restoring normal service is our number one priority.
What caused the messaging delays
The messaging delays were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of messaging data was generated. We continue to work toward restoring normal service as quickly as possible.
Thank you for your patience. We will continue to provide updates via the RIM Newsroom.