In the past while, the team over at the Inside BlackBerry® Blog has been taking some time to introduce you to their Community Manager team, with posts about Mitchell and Carolyn. So, we thought it would be a great idea to do the same over here on the Inside BlackBerry Help Blog.
If you’ve spent much time on the BlackBerry Support Community, you’ve probably seen a Welcome email from me and possibly received a Private Message or two as you’ve worked your way through the ranks. As a Community Manager, it’s my job to ensure that the members of the Support Community feel engaged and empowered. This means everything from welcoming new users on the introductions board, to figuring out incentives for users, to helping answer Community questions.
It’s my job to continually assess the health and growth of the Community and make sure that we’re always on the lookout for new ways to keep things interesting and engaging for everyone who visits us. In the past few months, we’ve done a lot of work to make sure the Community is moving in a strong ‘social’ direction, providing support but also being a place where users can feel like they’re part of a vibrant, inclusive and welcoming Community.
Beyond my visible participation on the Community, I spend a lot of time behind the scenes checking out new platform features, working with internal teams, and building strong relationships with some of our most active and awesome Community members.
On top of all this, I also work with the @BlackBerry team to send out tips, tricks and support links to all of their faithful followers. If you see ^KB at the end of a Tweet, that’s me!
So if you haven’t already, make sure you check out the BlackBerry Support Community and say hello. We’re more than just support – we’re social too!