Solving the Unavailable Location Query in Facebook Places

Tips & Tricks

I’ve written before about Facebook® for BlackBerry® smartphones 1.9 and the cool new feature called Facebook Places. But every now and then I’m unable to update my location, and I get a message telling me that “Your location is temporarily not available”. There are a few reasons why this happens, and I wanted to share this info with you!

When the message appears, this means that your current location – such as an elevator, an underground parking garage, or anywhere else that may have poor cell reception – may not be accessible via Facebook Places at this time. At this point, before you do anything else, try moving to a location with better cell reception. Ideally, you want to be outdoors, as it’s easier to obtain a GPS signal. In most cases, this should address the issue.

However, if the message is still appearing when you try to check in, there are a few possible reasons for this:

1) The attempts to acquire a GPS or cell site location have failed. This may mean a number of things, such as:
– Your wireless provider does not support cell site location service
– Facebook Places may not be able to obtain a GPS signal while indoors
– Your BlackBerry smartphone may not contain GPS functionality and is running BlackBerry Device Software 4.5, 4.6, 4.6.1, 4.7 or 4.7.1, which do not support cell site location (see KB25069)
– Wireless service is not available at your current location
– A temporary issue affecting GPS may be occurring

2) Your BlackBerry smartphone’s Location Services are disabled or have been turned off.
– Check out my previous post to find out how to enable Location Services on your BlackBerry smartphone.
– There may also be some IT policies enabled that affect how Facebook Places functions – see KB24995 for details.

If your device is capable of providing Location Services and they are in fact enabled, you may want to check in with @BlackBerryHelp or visit the BlackBerry Support Community Forums for further assistance. You may also want to review this article from the BlackBerry Technical Solution Center for additional troubleshooting steps.

Let us know if you have any questions!

About Kerri B.

Kerri – Social Media Marketing Lead for BBM. When Kerri isn’t reading blogs and scoping out the latest marketing trends, she can be found walking her dog, working on a new Crossfit personal best, or watching Grey’s Anatomy.

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