Here at the Inside BlackBerry Help Blog, we’re aiming to build this blog into an invaluable resource for assistance to both new and experienced BlackBerry® smartphone users – but are you also following our @BlackBerryHelp Twitter® account? If so, you know that we do our very best to respond to your questions. And with the sheer number of inquiries that we receive on a daily basis, we want to make sure that we answer your question as quickly and efficiently as possible.
Therefore, we would like to ask our followers – and anyone who wants to ask a question regarding help for their BlackBerry smartphone device – to include a few things if they could when they send us questions!
In order to make your request stand out to us, and also to ensure that we can assist you in the most complete way possible, please send us the following info:
- The BlackBerry model you are using
- Who your service provider is
- What version of BlackBerry® Device Software you are currently using
If you include this information when sending along your questions, it will result in quicker and more accurate responses to your questions. But even if you are unable to provide any or all of this info, no worries – we will still try our best to assist you!
Follow us on @BlackBerryHelp and let us help you!